Forum Discussion
Audio stops playing on slides after added to LMS
Hi guys,
We've been having an issue with our training videos, we're currently using matrix to deliver them but there seems to be an issue with the sound no playing correctly on some of the slides.
after checking them in articulate storyline 2 the audio come through fine, I've tested them on SCORM cloud and the issue persists.
If anyone could have a look at the course below and let me know whats happening would be great as we have no idea whats wrong.
Cheers,
Hi Connor,
I tested it as well and Chrome played all the audio normally. In Firefox the first few slides played normally and then at one slide I had to hit the "rewind" button and then the audio played.
Are you not getting the audio to play at all in any browsers and with the rewind button?
Also, do you know if you have flash disabled on any of your browsers?
Hi Ashley,
Thanks for having a look at this for me, It is good to finally see someone get the same issue that our clients and myself are experiencing. After pausing and playing the slides the audio works fine and the rewind button does the same, unfortunately I don't believe that it should not play from the start and require a restart of the slide.
I believe that flash is enabled on the browsers that were used to test.
Hi Alyssa,
It is really odd. If the firewall was blocking the MP3 files from downloading there would be no audio at all on any of the slides, but thank you for your suggestion, any help is really appreciated. Thank you for submitting a ticket for me, I look forward to hearing what the support team come up with.
I don't want to come off rude with any of this so i apologize if i have. This issue is not just confined to my office, we have clients all over Australia that access our online training and they are the ones that first found this issue, so it is a major issue for us.
Hi there Connor, thanks for the link! I tested it on Chrome v.59, and I heard the audio on all of the slides. What browser did you use to test the course? These are supported for Storyline 2.
Hi Alyssa,
I tested the course on four different browsers:
1. Internet Explorer11
2. Chrome v.59
3. Firefox v54
4. Opera v46.0
It has also been tested on multiple computers and mobile devices
The only one that had all the sound play for all the slides was IE, the rest cut the sound out after the second slide.
Hmm, that's so odd. Usually if you are unable to hear the audio, it is likely your firewall is blocking MP3 files from downloading on your computer. However, it's strange that you can still hear audio on slide 1 in most browsers.
I'd like our support team to weigh in on this, so I've opened a case for you. Be on the lookout for an email from Support@Articulate.com.
No apologies necessary, Connor! I know this is causing you and your clients some headaches, and we want to help you get it straightened out. I just checked in on your case--you'll hear back from our Support team soon!
I have done a lot of trouble shooting and it turns out it was the version of storyline that was causing the issue. Figured this out yesterday.
Thank you guys for your help.
Hi Connor,
That's great news. What version of Storyline was it that gave you such trouble?
I'll go ahead and close the case that Alyssa opened for you if you don't need further help there!
Hey, the version i was using was
version="2.10.1607.1221"
Thanks Connor - Storyline 2 is now on Update 12! So being on the latest update is always the best plan.
