Can anyone tell me how to retrieve a character package? It appears that since we upgraded to Storyline 2, the only photographic character we have is Atsumi. We used to have a character package similar to the Volume 1 bundle. I remember these characters for sure:
Hi Glenda, can you please update here about how you solved the problem? I am having the same issue: I only have Atsumi left in my character library. Thanks!
Glenda was able to connect with our Support team and have the link to download the character resent to her. I'm unclear if she moved/deleted the installation file - but I'd advise reaching out to our team here to determine what may have caused the issue for you.
4 Replies
Hi Glenda,
Thanks for reaching out here - and if you need help with your character bundle you will want to reach out to our Support team here.
Thanks, Ashley! I just did :).
Hi Glenda, can you please update here about how you solved the problem? I am having the same issue: I only have Atsumi left in my character library. Thanks!
Hi Maggie,
Glenda was able to connect with our Support team and have the link to download the character resent to her. I'm unclear if she moved/deleted the installation file - but I'd advise reaching out to our team here to determine what may have caused the issue for you.
This discussion is closed. You can start a new discussion or contact Articulate Support.