Can't access Storyline - windows 8.1 update?
Oct 18, 2013
Hi
In case you were about to install the windows 8.1 update - don't! I can't access Storyline or Replay since installing it. Storyline seems to now think I was using a free trial (I wasn't - fully paid up licence holder!) but it won't accept my serial number so I can't use it. Which is a bit of a problem.
I have submitted an Articulate support case but thought I'd post on here and maybe save some of you the pain. I don't know for sure if the windows update is the problem but seems too much of a co-incidence.
Love Storyline - HATE WINDOWS 8. (Maybe I should get that on a t-shirt) 
Amanda
5 Replies
Hi Amanda,
Articulate support has a KB article for this:
http://www.articulate.com/support/storyline/ui_adminrequirednotice-after-upgrading-to-windows-8-390
Repairing your Storyline and Replay installations should do the trick.
Thanks Steve! I'll give that a go....
Windows 8 was fine incidentally - just the 8.1 update.
Cheers for your post and the link
Much appreciated.
Amanda
Sorted! Thanks again Steve. Was easy peasy to fix
Hi Amanda! Glad Steve was able to assist you in getting back to good here
Thanks for the update!
Thanks Steve :)
Just in case anyone else needs it, there is a new article specific to Windows 8.1
This discussion is closed. You can start a new discussion or contact Articulate Support.