I have some older engage files from the 2011/2012 era that I updated with Engage 360 and tried to import into Storyline 360. The process gets stuck in the importing process as shown in the picture attached. I also updated the Engage interaction in the original PowerPoint File with Engage 360 and then tried importing that PowerPoint file into Storyline 360, still gets stuck in the process. I have read some of the other article on the subject and I did not see any solution that jumped out. I have the latest version of Storyline and Engage. Also attach is one of the engage files.
Thank you for attaching your files. I see exactly what you're seeing! I even removed all of the images and tried to import the Engage Interaction into Storyline. Unfortunately, no luck there.
I'm going to bring in the help of our brilliant Support Engineers. I've submitted a case on your behalf. Here is your case number 01988129. Keep an eye out for an email.
Hi, I have been having a similar issue, my storyline file keeps showing the "loading" page, but I can't seem to import the engage file. its happening with two different engage files.. request your advice please
Oh no, Tilottama. I'm sorry you're running into this!
A few questions and approaches to help us unlock what's going on:
Can I confirm that you're working on a local C: drive? Working on a shared drive can cause similar issues, so I always like to rule that out as the culprit!
Since this is happening with multiple Engage 360 files, a Storyline 360 repair should do the trick!
Let me know, and we'll work our next steps from there!
I do have the working documents saved in my C drive. i also did what you suggested- uninstalled and reinstalled story line. However when i try to import the engage file - this is what i get . Request your advice please.
Hi, Tilottama. I appreciate you trying those initial troubleshooting steps!
We want to help you sort this out as quickly as possible, so I'm going to connect you with our Support Engineers. They're going to reach out to you by email shortly. Stand by!
Thanks for your patience while our team worked on a hotfix for Studio 360 that fixes a couple of issues where Engage interactions wouldn't import into Storyline or publish to Word. You'll see that noted in our release notes here, and you can download the latest update within the Articulate 360 desktop app.
6 Replies
Hi Dane!
Thank you for attaching your files. I see exactly what you're seeing! I even removed all of the images and tried to import the Engage Interaction into Storyline. Unfortunately, no luck there.
I'm going to bring in the help of our brilliant Support Engineers. I've submitted a case on your behalf. Here is your case number 01988129. Keep an eye out for an email.
Hi, I have been having a similar issue, my storyline file keeps showing the "loading" page, but I can't seem to import the engage file. its happening with two different engage files.. request your advice please
Oh no, Tilottama. I'm sorry you're running into this!
A few questions and approaches to help us unlock what's going on:
Let me know, and we'll work our next steps from there!
Hi There,
Thank you for help.
I do have the working documents saved in my C drive. i also did what you suggested- uninstalled and reinstalled story line. However when i try to import the engage file - this is what i get . Request your advice please.
Regards
Tilottama
[cid:ab3587ab-46a6-43b9-80c7-d8333e80a7f7]
Hi, Tilottama. I appreciate you trying those initial troubleshooting steps!
We want to help you sort this out as quickly as possible, so I'm going to connect you with our Support Engineers. They're going to reach out to you by email shortly. Stand by!
Hi Dana and Tilottama,
Thanks for your patience while our team worked on a hotfix for Studio 360 that fixes a couple of issues where Engage interactions wouldn't import into Storyline or publish to Word. You'll see that noted in our release notes here, and you can download the latest update within the Articulate 360 desktop app.
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