So when I search for videos from the content library I can't see the previews anymore? See screenshot attached. This has been happening since at least yesterday.
Any ideas? I'm on the most recent version of Articulate 360.
Thanks for reaching out Michelle, Harry, and Luigi!
I’m so sorry this is slowing you down. We are continuing to investigate the following issue with our content providers:
When searching for Content Library 360 videos in Storyline 360, the results show broken poster images. Previewing and selecting the videos is still working, however.
Content Library 360 video poster images are now showing as expected. Thanks for hanging in there while we worked with our providers to resolve this issue!
4 Replies
I am having the exact same problem. Using most recent version of Articulate 360. Need videos for my daily work.
I am having the exact same problem. I Need videos for my daily work.
Thanks for reaching out Michelle, Harry, and Luigi!
I’m so sorry this is slowing you down. We are continuing to investigate the following issue with our content providers:
When searching for Content Library 360 videos in Storyline 360, the results show broken poster images. Previewing and selecting the videos is still working, however.
We’ll keep you updated!
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Hello again!
Content Library 360 video poster images are now showing as expected. Thanks for hanging in there while we worked with our providers to resolve this issue!