I haven't seen this "exclamation" message before, but it may be best to begin by conducting a repair of Storyline to see if that solves the issue. Also, if you'd like to connect with our Support team please feel free to share your .story file on the second page.
Thanks, Ashley. I'm going to try the repair. Storyline's been crashing on me. I sent the .story file to Support only with the Windows Event log showing the application errors. Hopefully, this repair will make things better for me.
Hi Liz! Thanks for the update. I see where you submitted a support case (00366428) and you should be hearing from someone soon. I have made a note in your case about doing the repair
I see that Cleo is working on your case with you and recommended the following next steps:
To troubleshoot the issue, I suggest that you create a new .STORY file and save it on your desktop. Then try to import the slides from your old .STORY file as described on the link below. See if you will encounter the same issue after you save and publish the file. Here's how to import slides from one Storyline project into another:http://community.articulate.com/tutorials/products/importing-from-another-storyline-project.aspx
I have been dealing with this for the last two days. Only would see it when trying to play video content. It only started doing it within the last couple weeks. ( after the last SL2 update). So I uninstalled SL2 and installed the version I downloaded in March. Guess what? no more errors.
I don't have an ETA to share, but our QA team is aware of the issue and looking at all options. We have determined it’s related to the custom tab order data in the course, which can burden the Flash Player's memory when the course is lengthy or has lots of images and videos.
You can fix it by removing some objects from the tab order for each slide. Here's how.
By default, all objects are included in the tab order. We recommend removing objects from the tab order if they aren't crucial to the context of the slide (e.g., design elements). And if your learners aren't using accessibility screen readers, we also recommend removing images and videos from the tab order.
If your course continues to freeze after reducing the number of objects in the tab order, please let me know. Once we have additional information to share we'll also post here.
Thanks Ashley. Unfortunately we do have some accessibility requirements, and you are correct that it is a fairly large course. For now republishing it in Update 4 seems to have resolved the immediate issue for us. The HTML5 issues with recent Chrome releases are not currently an issue for this course, so Update 6 is not an immediate need.
In some cases, an Articulate Storyline 2 course could freeze during preview or in a Flash-enabled browser. You might also see a gray circle with an exclamation point when the course locks up. This issue was fixed in Update 7 for Storyline 2. See this article for more information.
Are you viewing this in Internet Explorer - do you know what update of IE you're using? The latest is IE11. Have you republished the content with the latest update? Have you also looked at testing it in another web server or LMS to see if that's impacting it as well? You could use one of the options mentioned here and see if that allows you to load the course.
I'm using Explorer 11.0.24. But this exclamation mark appear when I try to do the preview mode (this is not really useful to do synchronisation!). It's look ok when I publish it and look at it in Chrome, but for my work, I really need to previewing before! I never had this problem before upgrade 7.
Thanks for the clarification that you're only seeing it when Previewing Storyline. That's a different behavior than reported here in this thread. If you're seeing it in Preview, I'd be curious to know if you're only seeing it in this one file or across all your Storyline files? If it's just this one file I'd look at importing it into a new file following the steps here and if you're seeing it in multiple files I'd suggest conducting a repair of Storyline.
When testing the published output, you'll also want to make sure that you've uploaded to the intended publish environment as I mentioned above, as viewing the published content locally could cause you to encounter security restrictions and such.
Please let us know if you're still having difficulty after checking into those items.
24 Replies
Are you playing this through an LMS or straight from the browser locally?
Both -
I've uploaded it to my LMS where I experience the problem.
I've also published it for Web and am playing it on my machine.
Liz
thanks, Randy.
I'm doing that.
Hi Liz and welcome to Heroes!
I haven't seen this "exclamation" message before, but it may be best to begin by conducting a repair of Storyline to see if that solves the issue. Also, if you'd like to connect with our Support team please feel free to share your .story file on the second page.
Thanks, Ashley. I'm going to try the repair. Storyline's been crashing on me. I sent the .story file to Support only with the Windows Event log showing the application errors. Hopefully, this repair will make things better for me.
Liz
Hi Liz! Thanks for the update. I see where you submitted a support case (00366428) and you should be hearing from someone soon. I have made a note in your case about doing the repair
Just did the repair, but it didn't help. The course is still stops showing the exclamation point.
Here's an update. The course plays perfectly in Chrome (both LMS and Web versions).
The errors occuring in IE.
Interesting....
Liz
Hi Liz,
I see that Cleo is working on your case with you and recommended the following next steps:
To troubleshoot the issue, I suggest that you create a new .STORY file and save it on your desktop. Then try to import the slides from your old .STORY file as described on the link below. See if you will encounter the same issue after you save and publish the file.
Here's how to import slides from one Storyline project into another:http://community.articulate.com/tutorials/products/importing-from-another-storyline-project.aspx
I have been dealing with this for the last two days. Only would see it when trying to play video content. It only started doing it within the last couple weeks. ( after the last SL2 update). So I uninstalled SL2 and installed the version I downloaded in March. Guess what? no more errors.
Just sayin...
Hope this may shed some light on the problem
current installed version Update 4: 1501.717
Thanks for sharing your testing and results Robert. Based on what I'm seeing with our QA Team, they are aware of this Update 4 vs Update 5 issue.
Thank you
Just an FYI Robert - replying via email includes your signature here, so you're welcome to edit the post and remove that information if you wish.
Yep I saw that, thank you. :)
No problem - we're ok with it being here, but just in case you didn't want it public. :)
Is there any ETA on when this will be fixed? I have a developer here that ran into it today with Update 6.
Hi Ian,
I don't have an ETA to share, but our QA team is aware of the issue and looking at all options. We have determined it’s related to the custom tab order data in the course, which can burden the Flash Player's memory when the course is lengthy or has lots of images and videos.
Thanks Ashley. Unfortunately we do have some accessibility requirements, and you are correct that it is a fairly large course. For now republishing it in Update 4 seems to have resolved the immediate issue for us. The HTML5 issues with recent Chrome releases are not currently an issue for this course, so Update 6 is not an immediate need.
Thanks Ian for the update - and we'll keep you posted once there is additional information to share.
Hi All,
Hello!
I have the last version of storyline and I still have this issue. Is there any way to figure why this still happening? Thanks!
Hi Sophie,
Are you viewing this in Internet Explorer - do you know what update of IE you're using? The latest is IE11. Have you republished the content with the latest update? Have you also looked at testing it in another web server or LMS to see if that's impacting it as well? You could use one of the options mentioned here and see if that allows you to load the course.
hi!
I'm using Explorer 11.0.24. But this exclamation mark appear when I try to do the preview mode (this is not really useful to do synchronisation!). It's look ok when I publish it and look at it in Chrome, but for my work, I really need to previewing before! I never had this problem before upgrade 7.
Hi Sophie,
Thanks for the clarification that you're only seeing it when Previewing Storyline. That's a different behavior than reported here in this thread. If you're seeing it in Preview, I'd be curious to know if you're only seeing it in this one file or across all your Storyline files? If it's just this one file I'd look at importing it into a new file following the steps here and if you're seeing it in multiple files I'd suggest conducting a repair of Storyline.
When testing the published output, you'll also want to make sure that you've uploaded to the intended publish environment as I mentioned above, as viewing the published content locally could cause you to encounter security restrictions and such.
Please let us know if you're still having difficulty after checking into those items.
This discussion is closed. You can start a new discussion or contact Articulate Support.