Forum Discussion

CoriHodgson's avatar
CoriHodgson
Community Member
6 years ago

Course with Quiz not tracking completion in SuccessFactors LMS

Hello,

I have built an AICC course in Articulate Storyline 360 with a quiz of 11 questions. The course is set to track completion using the Quiz results slide on Scene 2 Slide 12.

I created a trigger to allow users to Exit the course once they have completed the quiz successfully, but it is not recording completion in SuccessFactors LMS at all.

Any help would be appreciated.

Side note, I tried to load it into ScormCloud and am having issues with our company firewalls.

Thank you,

Cori Hodgson

  • Curious if there is any resolution for this? I am experiencing the same problem now but with RISE. We purchased a content developed in RISE, we have the source code and the SCORM zip file, but when uploaded to Success Factor, and people start to complete it with passing score (the module ended with a quiz), the module disappear from SF's learning assignment, but not marked as complete.

    • LaurenConnelly's avatar
      LaurenConnelly
      Staff

      Hi Andreas!

      I'm happy to help! Do you have access to the course so that you can republish it? If so, which LMS standard are you using

      I'd encourage you to test your course in SCORM cloud to see if the behavior is different in another LMS environment. 

      Please keep us updated!

  • Hi Cori,

    Thanks for sharing your .story project file so that we could take a look.

    I published the project to SCORM Cloud and I'm seeing completion in the project even when failing the course:

    My published output can be found here if you'd like to take a look.

    I did make a couple of changes as noted in this documentation prior to uploading to SCORM Cloud. The zip file I used is attached.

  • CoriHodgson's avatar
    CoriHodgson
    Community Member

    Hi Leslie,

    Thanks for your help! I figured out that there was a setting wrong, as it was submitting the quiz interaction, not the quiz results, so that was why the course was not recording.

    Thank you,

    Cori

  • I'm having the same issue.  I can get the score to pass and the course to close.  However, I cannot get the completion set to mark in the LMS.  What's the trick?

    • JessaMolyneux's avatar
      JessaMolyneux
      Community Member

      Hi Heather! Did you manage to find a solution for getting the score to pass and the course to close by any chance?

      Cheers!

  • Hi Heather,

    Thanks for contacting us to share that you're running into a similar issue.

    I'm curious if you are able to recreate the issue via SCORM Cloud or if the issue is limited to your LMS?

    If you're able to recreate the issue, then with your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

  • Heather Hallman - We were having the same problem. It only works for us when we change our LMS Reporting to Pass/Incomplete. SF Learning is looking for both a Complete/Incomplete status and a Pass/Fail status