Custom fonts not appearing with flash enabled

Feb 25, 2019

Hey guys

I hope you can help.

I've exported a new course with nonstandard fonts, but these arn't recognised by Google Chrome whilst flash is enabled - however work fine with flash disabled. The course needs to be stable with whichever a user has selected.

I have used these fonts in the past without any issues, however I have recently changed my laptop which has Windows 10 installed - this is when I started experiencing this problem.

I tested older courses using the same fonts which I made using Windows 7 which and they all work fine.

Come to think of it, Storyline acts very strangely under Windows 10 in general.

Has anyone had any similar issues and or know how to fix this?

Many thanks!

Tim

8 Replies

Katie Riggio
Staff

5 years ago02/25/19 at 8:20 pm (UTC)

Hi, Tim. Thanks for reaching out!

I have seen instances where fonts display incorrectly like in your screenshot – particularly HTML5 courses where we recommend to start with these troubleshooting steps.

I'd love to help you sort what's happening with the Flash output. A few questions:

What version of Storyline are you using? You can find this detail by clicking on the Help tab, then About Storyline.
Did you publish the course for Web, LMS, or something else?
Would you mind sharing the .story file and custom font with me so I can try to replicate the behavior in Chrome? You can share it publicly here, or send it to me privately by using this upload link. I'll delete it once we solve this puzzle!

Tim Clark
Author

5 years ago02/27/19 at 9:30 am (UTC)

Hi Katie thanks for the reply - to answer your questions:

5: 3.5.16548.0

LMS publish

Courses have business sensitive content, as such I cannot share whole files, unfortunately.

As a side note - Preview slide/scene/Entire project has the same problem:

Whereas a CD publish turns everything into Times New Roman and deletes all 'f' characters.

Alyssa Gomez
Staff

5 years ago02/27/19 at 6:57 pm (UTC)

Hey Tim,

I'd love our Support Engineers to take a closer look at your file to investigate what's happening. I'm going to start a case on your behalf – you'll hear from the team soon with next steps!

5 years ago02/28/19 at 8:59 am (UTC)

Thanks Alyssa

I cant sent over actual file as it includes business sensitive stuff, but will look to replicate if issues where I can.

Katie Riggio
Staff

5 years ago02/28/19 at 4:56 pm (UTC)

Hi, Tim. Thank you for the context!

We completely understand if you're unable to share the file. I've shared this update on your case with Jose so we can explore some next approaches.

I did want to mention, though, that we keep all files strictly confidential and are happy to sign an NDA if that works for you and your team. Just let us know!