Exception from HRESULT: 0x80070006 (E_HANDLE)) May 30, 2019 By Lynn Puhr Yikes - I just uploaded the latest patch and my newest file is giving me the error above and cannot save the project. Any suggestions.
Ashley Terwilliger-Pollard Staff almost 5 years ago05/30/19 at 8:58 pm (UTC) Hi Lynn, Oh no! Sorry we didn't see this post right away - but you did the right thing by connecting with our Support Team! I saw Gerald fixed you up, so fingers crossed for smooth sailing from here on out.
Lynn Puhr Author almost 5 years ago07/09/19 at 5:56 pm (UTC) I'm getting the same result - what is the fix?
Leslie McKerchie Staff almost 5 years ago07/10/19 at 12:35 pm (UTC) Hi Lynn, I was able to take a look at the last case you worked on with Gerald. You mentioned that you did an uninstall/reinstall and this corrected the issue. Here are the instructions for that method. It sounds like you're running into the issue again. Did you perform a windows update or update to your Storyline 360 software recently?
3 Replies
Hi Lynn,
Oh no! Sorry we didn't see this post right away - but you did the right thing by connecting with our Support Team! I saw Gerald fixed you up, so fingers crossed for smooth sailing from here on out.
I'm getting the same result - what is the fix?
Hi Lynn,
I was able to take a look at the last case you worked on with Gerald.
You mentioned that you did an uninstall/reinstall and this corrected the issue. Here are the instructions for that method.
It sounds like you're running into the issue again. Did you perform a windows update or update to your Storyline 360 software recently?
This discussion is closed. You can start a new discussion or contact Articulate Support.