Fira Sans font on Storyline 360

I'm happy to help, Rebecca!

After you published the Storyline 360 file, where did you host the published output? Did you upload it to a web server or a learning management system?

Also, do you have a copy of the Fira Sans font installer file you can share with me? I'd like to install that font on my machine and test it in Storyline 360.

Thanks!

Hi Alyssa,

The output is hosted on Moodle 2.9, however the font change shows up on the review, before hosting.

I haven't installed any additional fonts, this is a default.  We just started using 360 about 2 weeks ago, upgraded from ST2, where we also used the default fonts.

This also happens for my co-worker.

It's very odd and we want to be able to use the font as it is when compiling the interaction.

Any ideas?

Hi Rebecca,

I don't have Fira Sans installed on my version of Storyline 360, so I'm wondering if that's a font that was automatically installed to your computer previous to installing Storyline.

What web browser were you and your co-worker using when you noticed this problem?

Hi,

We're both using Chrome. However, it's on the published version when uploaded to LMS (Moodle), regardless of the browser that the LMS is open on.

How do I keep the font the same on the unpublished to the published version?

It's weird, it also didn't do this on Storyline 2!

- Should I contact the support person at the sales level?

Hi Rebecca, 

I also don't have that font installed, so I don't think it's specific to Storyline. Is it a custom font your organization uses? Have you tried reinstalling it? 

Do you see any other odd behavior with other fonts in Storyline 360? Also, have you checked that you're using the latest update?