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AngeloNogueira's avatar
AngeloNogueira
Community Member
2 years ago

Firefox : Stuck in loading on moodle

Hello,

We have encountered a problem with firefox. When we launch the project and change the slide several times, the project gets stuck in a loading wheel (see attachment).

This only happens on firefox, we have tested on Chrome and Safari.

Our project is used on moodle

Firefox : 108.0.2
Storyline 360: 3.71.29339.0

This is a pressing issue, this project is due anytime soon

Thanks you

  • first - do you use classic player or modern player

    second - what happens with Chrome ?

    third - now to firefox - open the debug console of Firefox (-> F12)

    example for starting without a real problem:

    hint: the "download font" errors are normal

    what happend, if you start your course on moodle ?

    do you have any 'special' error while starting ?

    and another check with "Network"



    are there 403 or 404 errors ?

     

  • Hi, thanks for your reply.

    1. We use modern player

    2. In Chrome there is no issue, we can go back and forth between slide and this never happens, only on firefox

    3. I don't see any error other than the font ones

    4. in the network i only get 200, no errors, even when the issue occurs, after 2-3 banck and forth between slides

    Thanks for your time

  • next ideas
     - you are on mac? then try Firefox on windows
     - try your course on SCORM Cloud with Firefox

  • It still doesn't work on windows with firefox

    But when using scorm cloud the issue seem to be gone when using firefox.

    The issue is with firefox and moodle ?

  • The issue is still there on firefox esr version

    We use moodle 3.11

    Do you have any other ideas ? I found some other discussions in this forum but no solution so far

     

  • you has installed the last version of moodle 3.11 (-> Moodle 3.11.8) ?

    next test
    - create a new course with blank pages (only text, no images) - what happends on moddle with firefox


  • I can't say for sure, i don't have the access to see the version

    I tried with a project only text and the issue is gone. So i tried in the project to navigate only between slides with only text or one image and the issue does not happen.

    The slide when that seem to cause the issue has multiples images and layers