Flash Player 23 and Later in Google Chrome - Local Playback of Published Content

I am not able to add my desktop as a trusted location...

Thanks, Pierre. That's an actual Flash page, not a page within Chrome. I may be a little dense... How do I navigate to the page where I can change the setting?

Got it to work by typing the path to the desktop directly instead of trying to navigate to a folder.  Thanks!

Hi Sue, 

This sounds a bit different than the issue described here at the start of the discussion Are you typically creating your content on a local drive and publishing locally as well per the recommendations here? You mentioned normally residing on the network drive - is that post publish that you move them there? How do you normally publish if not for CD? Did anything else change on your set up or environment? When publishing for CD you will need to have IE installed as our player for CD is based on a set up of Internet Explorer. 

Let us know if you can provide any additional information on changes within your environment or where the files were previously playing correctly as that may help us troubleshoot further! 

Hi Russ,

Sorry for the delay here - Mondays... :) 

Anyway, the link that Pierre shared is the actual place to make those changes, within that Flash page - not within a Chrome setting. The directions I shared were in regards to the trusted locations, and you'll see Logan's comment about adding the path in directly vs. trying to navigate to a folder.

Let us know if you need anything else. 

Hi, Ashley,

Unfortunately, because of company security rules, we are required to create and publish content on the network drive. That being said, when we’ve had the occasional issue with publishing on the network, we’ve published locally and then copied to the network. In addition, the courses I’m referring to are not new courses – in other words, they’ve been on the network for months, and I’ve never had a problem trying to view them.

We publish to web, rather than CD, although we have one customer who reviews files for whom we have to publish to CD.

My guess is that something has changed in our environment, since a company-wide monthly update was performed this weekend. I’ll see if I can get any info from our IT group.

Just as an FYI, as of this afternoon, I’m now able to preview scenes. I just can’t view published files.

Adding my entire production folder, with all of my published Storyline files, as a Trusted Folder Location in the Trusted Location Settings of the Flash Player Settings Manager, thankfully, worked for me. Now, I can view published content on my local machine like always.

Edit: Should clarify that this worked in Firefox and IE 11, but not in Chrome.

Thanks. I didn't notice the image at the top was actually an update box. 

Hi Sue,

I certainly can understand that set up - and we've seen issues with file corruption and other latency behavior when working off a network drive, so that's why I bring it up. If they are not newly published it does sound like something may have changed within the environment - so please keep us posted what your IT team is able to share as well.

In terms of not being able to preview (although it sounds fixed?) did you also confirm it's the latest update of Storyline 2 Update 10? 

Hi Tim,

Did you look at the link that Pierre shared previously as well? Is that where you were changing the settings? If you're able to view locally in IE11 and Firefox, hopefully that's a good go forward until you're ready to upload to your intended publish environment. Please keep us posted if you find out anything else! 

No problem Russ - case of the Mondays for us all perhaps! 

I hadn't tried that link initially when I was rushing to try and fix the issue before leaving work. Just tried it with my Chrome at home, and it worked.

Hi, all.

We thought perhaps a screencast would help to simplify the process of adding trusted locations to Flash Player:

The Flash Player Settings Manager is here.

Please let us know if you run into trouble.  Thanks!

The Flash Player Settings Manager was a very good remedy when I need to review the published content without having to publish it to the LMS. But for others that shall review the content from a network storage area this is not acceptable - it is both cumbersome and a matter of safety (to tell someone to add make security settings on their computers ...).

Setup: SL2 Update 10, IE 11.0.33, FLash 23.0.0.162.

I added the whole drive (c:\) to "The Flash Player Settings Manager" and it works.

Thank you

If anyone is having an issue navigating to folder with your local Flash Player Global settings you can select 'Add Location' and simply copy and paste the local folder location of all your files into the textfield.

Could anyone tell me if this is permanent?

When does this issue will be fixed?

Thanks

I think it's more a Flash player security new "feature", so unless they rollback that's the way it works from now on.

I'm trying to add a secure local folder.  It's letting me add files, but when I try to add folders, it still wants me to just select a file. So, I can't select My Articulate Projects folder. 

Any idea what I'm doing wrong?

Hey, Heather!

The Browse for folder button doesn’t work, so you'll need to manually enter the full path for a folder where you often publish in the field provided, then click Confirm.

Have a great day!

Perfect... that worked. Thank you, Justin. That was driving me nuts.  :)

By the way, it is not accurate to describe this issue as a Chrome/Flash problem; it is a Chrome/Flash/Storyline problem. Viewing of local content in Chrome/Flash works just fine in another popular authoring tool.

I'm not able to get this to work. Following the instructions on the site referenced above, I was unable to add a folder. I added the story.html file for the current project, but still was unable to play. I'm not sure what's going wrong. Many of the users of this project will be viewing on local machines. Publishing as a CD seems to work, however I'm not sure if this technique will result in other problems for users as some organizations don't allow the sharing of exe files. 

Hi, experiencing the same problem.
The solution proposed is okay for a temporary workaround, but not workable as a long term solution. 
It's impossible to tell customers - "hey, could you adjust the flash settings etc for people who want to watch it offline". I would also like to know if there is anything being done to remedy this serious problem.
Thanks in advance.

(for people who are stuck and have windows 10 - offline play still works in edge - for now)