Font-related issue
Jan 10, 2014
By
Alfonso Vila
Hi everybody,
I'm seeking for help here because we came accross a strange issue when developing a course for a client: we created the course using Arial and uploaded it to a cloud-based area for them to visualise it online. No problem, they saw it fine
The problem came when we sent them the story files. They opened them in their own Articulate (same version as we were using - Articulate Storyline UPDATE 4: 1311.1422) and the font appeared larger in some cases. They published the course and the larger fonts were still there
We have carried out all the tests we could think of and still we see it fine with a consistent font size and they don't. Any clues anyone?
Thanks a lot in advance!
3 Replies
Hi Alfonso and welcome to Heroes!
I've got a couple thoughts here that may help you narrow down the issue...
If after checking out both of the above, they're still seeing some odd fonts (you may want to send them the files again to double check) can you share the .story file with us here and I'll see if the behavior persists when I view it?
Hi Ashley,
You're right, they set their DPI to 96 and it works fine now
Thanks a lot for the prompt response!
Hi Alfonso,
Thanks for the update, and I'm happy to hear everything is working as expected now. Hope you had a great weekend!
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