font size smaller in HTML5 with text variables

Sep 11, 2012

Hi,

I have a small problem... It's the word...

When I create a course with a lot of text variable (ex : %name%...) and when I publish in flash and html5, you can see the result :

The first picture is on my ipad in html 5, and the second is on my computer in Flash.

I tried differents fonts (arial, courrier, helvetiva...) Nothing change.

Someone have au solution because, in fact, it's a big problem for me!!!!!!

Alain

61 Replies

Thabiso Motaung

over 6 years ago09/05/17 at 6:50 am (UTC)

Hello

I am having the same issue with font display. IE and Edge are working perfectly fine but Chrome on the other hand, the font doesn't look OK, too small, unknown characters appears too. I have been trying most of the solutions from this community nothing is working. Please help, anyone

incorrect_display.docx

Alyssa Gomez
Staff

over 6 years ago09/05/17 at 6:29 pm (UTC)

Thanks for the screenshot, Thabiso! I'm happy to help you narrow this down. Let's start with these details:

What version of Storyline are you using?
Is the text located in the Notes panel or directly on the slide itself?

Erik R. Huemer

over 6 years ago02/06/18 at 10:37 am (UTC)

WOW!!!!

This is a five year old Problem and it is STILL not fixed????

I have the problem on EVERY page and I am using the latest update of Articulate Storyline 360.

Phil Mayor
Hero

over 6 years ago02/06/18 at 11:05 am (UTC)

It is fixed if you switch on modern text in 360, make sure the box is not set to shrink to fit.

Ashley Terwilliger-Pollard
Staff

over 6 years ago02/06/18 at 1:23 pm (UTC)

Hi Erik,

If you'd like to take a look at Modern text in Storyline 360 you can read a bit more about it here.

Let us know if you run into any issues!

Bruce Roberts

6 years ago02/16/18 at 3:46 pm (UTC)

If however, you are using Storyline 3, you may find this helpful:

Right click your text box
Select "Format shape"
Select "Text Box"
Under "Autofit" select the radio button "Resize shape to fit text"
(Make sure your text box and font size looks good on your slide, in edit view before publishing)

This has worked for me with fonts like Open Sans and Arial.

Jamie Curry

almost 6 years ago05/23/18 at 7:40 pm (UTC)

I know this is an old thread, but I am having issues with font size/spacing changes with a variable in text using Storyline 360. I am publishing to Chrome or IE. I noticed on May 22, 2018 there was an update and it states the issue is fixed. (Fixed: Text with variable references would shrink in HTML5 output.)

I updated my versions and I am still experiencing the issue today.

Ashley Terwilliger-Pollard
Staff

almost 6 years ago05/24/18 at 5:33 pm (UTC)

Hi Jamie,

If you're running into the issue after the latest fix, we'll want to take a look at your .story file. Can you upload it to our team here?

Thanks!

Alyssa Gomez
Staff

almost 6 years ago05/24/18 at 5:35 pm (UTC)

Hey Jamie,

I hate that this is still plaguing you! You mentioned that you recently updated Storyline 360--did you republish the file after updating?

If so, we'd definitely want to take a look under the hood, because something's not right here. Could you send your file our way?

almost 6 years ago05/24/18 at 5:52 pm (UTC)

Hi,

I did publish after updating. Multiple times, in multiple browsers, and with multiple HTML/Flash settings. The file has proprietary information I cannot share, but I will strip it down and change the text. It will be very bare bones but you will immediately see the issue.

Thanks,

[Dreamteam