Font sizes drop in Storyline randomly

Hi Ed,

I shared your comment here with our QA team, and if you have additional feedback to share you're welcome to do so here in the forums or by submitting a feature request. 

Just to chime in, to make sure folks know the importance of this feature request: Here is what I see and I can't rest assured that people on my team who are using the templates I create will understand what they need to do to fix font size issues.

In my Master slides I set my title font to Arial 28 and the body text to Arial 20. Here is what happens:

• Somehow Storyline likes the title size of 28, but keeps changing the body text to 20.5 on the Master slides. There are corporate standards that need to be met.
• When I add a new slide using the slide layout, then this is what happens:

1. The title size is 35 points when I click the text box, but says it is 28 when my cursor is on the text.
2. The body size is 25.5 points when I click the text box, but says it is 20.5 when my cursor is on the text. 

The only way around this is to go into the master slide and change the size to something smaller. This is hard for people using my template to understand. So getting things to match up would be nice.  I do have the text box format set to "Do not auto fit".

I hope I won't have to buy a new version of Storyline to get this fix. If you have questions, I can recreate this issue every time.

Thanks for pursuing this issue.  

Thank goodness it's not just me.  The randomly resizing text is a real annoyance and just makes creating a course a longer process than it needs to be.

I'm sure the correct response to all this is "submit a feature request"

I am having the same problem.  The real question to me is: why does Storyline do this?  Setting a text size should be a simple and reliable process.  There's nothing more frustrating than to get feedback that your text sizes are wrong after you've spent considerable amount of time making them the required size.  

Is asking for text size to remain set until changed by the user really a "feature" that needs a feature request?

Hi Susan,

I'm sorry to hear you're having difficulty with the font sizing. As you may have seen throughout this thread, some of the issues were connected to users who were viewing content at a slide zoom other than 100% or a DPI setting not at 96 DPI as recommended.  Also, the text box properties are important to consider in terms of if the text is being autofit to the box.

Our team is also working on enhancing the text editing and formatting capabilities of Storyline, as it's something we've heard from a number of users as you see here in the forums. In the meantime, sending along the feature request is a helpful way for us to keep track of all the users who would like to see this updated behavior or if there is something specific you'd like to see within the text editing capabilities. 

I see this problem has not been fixed yet. I just spent an hour re-formatting all my text styles, text wrapping, text sizes, and so forth.

I am viewing at 100% and 96 DPI.

Frustrating.

Hi William,

Thanks for contacting us and sharing that you've experienced a similar issue.

We have not seen any activity on this conversation in quite a few years. 

What version of Storyline are you currently using? Do you have a leftover example to share for us to take a look at and understand what you're seeing?

I'm running Storyline 360 V3.41.22450.0

This used to be a Radiance template multiple choice template

Hi William,

I appreciate the extra clues and visual. So sorry you're facing this!

I'm having trouble recreating the experience in Update 41 at the same display in a few Radiance Multiple Choice slides.

We want to track down the cause of the random resizing and help keep your development running smoothly, so I'm going to connect you with our Support Engineers.

If you can share the project file from the screenshot, that would help us greatly. Please use this unique upload link to share it privately.