I am trying out SL360 and I run into a very ugly problem. When using Chrome (version 54.0.2840.99 m) the sharpness of text and images go from very blurry to sharp depending on the size of my browser window. IE11 neither SL2 has this problem.
I do want the ability to scale the output (player options, Player size: Scale player to fill browser window). Does anyone know this problem and how to overcome this?
I faced this issue in studio 360. The fonts were fuzzy in the output but the same output when viewed in Firefox was sharp and neat. They are looking into the issue.
Yes, we will certainly provide updates here once more information becomes available. For now, this issue is in the hands of our Quality Assurance team.
I got a response from Articulate about this. A workaround for now is to use flash output. You will have to do some settings in flash to view the output locally in Chrome. It works for now, but I do hope there will be a solution for HTML5 too.
Another issue I am facing at the moment is blurriness of video output (like screen recordings) which are compressed to the storyline size when publishing in the highest video quality in SL360 (not in SL2). This leads to blurriness viewing the output on full screen with SL360; my player settings is scalable to fit browser window. I already made a call for this.
Hi Marcel, thanks for sharing the workaround you received from our Support Engineers. I see that you're working with Lea on your case regarding the blurry videos (#00974213 for my reference). I'll follow along with your case and add updates to this thread as they are available.
Yes and no. For the chrome you can use flash output to get good text: see my reply above for more details.
For the video's there is still no solution: on the highest output SL360 Is still compressing them.
At this moment our department sticks to SL2 for now, because we need high quality video output and we prefer to use HTML5 (also for mobile devices). We don't want to pay a very expensive license compared to SL2 (which is one time fee only) and have a poorer output.
Ok, but how you run your courses in html5 on PC? In SL2 you don't have "publish only to html5" option. On PC, courses always run in flash (for now). You can force to run in html5 on PC as well (some changes in html files), but when you scale up your course its very blurry. Much more then in SL360.
I haven't got a good solution yet. The only workaround is to make the storyline much bigger e.g. 1920x1080. But that means re-scaling all old project, which isn't fun, because re-scaling also comes with problems: like borders can become ugly and you have to set them all manually.
It is a pain in the ass and I do hope Articulate comes with solutions soon for good HTML5 and a leaving screen-recordings and video's is their original size when using maximum video quality.
Personally I think for the amount of money they ask for SL360 they should deliver a professional product. I am very disappointed so far.
When you run locally it's the same. Chrome still try to use flash. It even pops out the message that can't play your course coz of security reasons and so on... To run it in html5 you have to open the "story_html5.html" file, but it's so so blurry and ugly :( I really want to use only html5 output, but with this blurriness in SL2 its impossible. It's shame that in new SL360 this problem still exist on chrome. On edge or firefox html5 course runs super crisp, even after scalling up.
I didn't try firefox or edge, because it is not preferred at the company and we are still on W7. I am amazed that not more people complain about these issues....
Yes it's strange. I'm curious why only on chrome this problem exist?... and why still has not been repaired. How long do we have to wait? It's really only this issue prevents me from buying SL360.
Update (see correction): Fuzzy text is gone in the LMS system (Moodle). Same HTML5 file, same browser, same computer: totally different quality between viewing in LMS or on my computer... weird
CORRECTION: in Moodle Chrome is able to use flash and it was not HTML5 I was seeing.
I was too quick (youthful enthusiasm I guess :)). You are absolutely right, I am afraid.
Somehow when I publish in Moodle, Chrome is able to play flash (don't know why) and with SL2 this is the preferred option. When I use SL360 and force it to use HTML5 it is blurred again.
Thanks for keeping this discussion going and sharing your latest updates. I see the issue is still with our team, but that it was noted as specific to Chrome 54 (as that was the version available at the time of Articulate 360's release). Are you still seeing the issues in the latest version of Chrome 56? I took a look at a few of the courses Lea had created in Marcel's original case and the HTML5 output of those in Chrome 56 didn't appear blurry to me.
Chrome released an update with the latest version as well to disable Flash by default, although you can still right click to run it.
Hope you're somewhere good, Marcel! We'll keep you posted in this forum with any updates about the issue reported and let us know if different Chrome versions make a difference.
199 Replies
Hi,
I faced this issue in studio 360. The fonts were fuzzy in the output but the same output when viewed in Firefox was sharp and neat. They are looking into the issue.
Hi Sanja,
No doubt this is the same issue. Could you please keep me update if they offer you a solution?
Hi Marcel,
Yes, we will certainly provide updates here once more information becomes available. For now, this issue is in the hands of our Quality Assurance team.
Hi Alyssa,
Can you please let me know when this issue is resolved? This is a problem for me and my team.
Thanks,
Casey
I got a response from Articulate about this. A workaround for now is to use flash output. You will have to do some settings in flash to view the output locally in Chrome. It works for now, but I do hope there will be a solution for HTML5 too.
Another issue I am facing at the moment is blurriness of video output (like screen recordings) which are compressed to the storyline size when publishing in the highest video quality in SL360 (not in SL2). This leads to blurriness viewing the output on full screen with SL360; my player settings is scalable to fit browser window. I already made a call for this.
Absolutely, Casey. Since you commented in this thread, you’re now subscribed and will receive an email when something new is posted.
Hi Marcel, thanks for sharing the workaround you received from our Support Engineers. I see that you're working with Lea on your case regarding the blurry videos (#00974213 for my reference). I'll follow along with your case and add updates to this thread as they are available.
Thanks for the quick response, Alyssa!
hello,
any progress on this subject?
Yes and no. For the chrome you can use flash output to get good text: see my reply above for more details.
For the video's there is still no solution: on the highest output SL360 Is still compressing them.
At this moment our department sticks to SL2 for now, because we need high quality video output and we prefer to use HTML5 (also for mobile devices). We don't want to pay a very expensive license compared to SL2 (which is one time fee only) and have a poorer output.
Ok, but how you run your courses in html5 on PC? In SL2 you don't have "publish only to html5" option. On PC, courses always run in flash (for now). You can force to run in html5 on PC as well (some changes in html files), but when you scale up your course its very blurry. Much more then in SL360.
Chrome uses html5 .
I haven't got a good solution yet. The only workaround is to make the storyline much bigger e.g. 1920x1080. But that means re-scaling all old project, which isn't fun, because re-scaling also comes with problems: like borders can become ugly and you have to set them all manually.
It is a pain in the ass and I do hope Articulate comes with solutions soon for good HTML5 and a leaving screen-recordings and video's is their original size when using maximum video quality.
Personally I think for the amount of money they ask for SL360 they should deliver a professional product. I am very disappointed so far.
Hmmm... it's strange coz my courses in chrome always uses flash. I'm running my courses from Moodle LMS.
Correct, with an LMS It is different. When run locally I thought it uses html5, if I am not mistaken.
When you run locally it's the same. Chrome still try to use flash. It even pops out the message that can't play your course coz of security reasons and so on... To run it in html5 you have to open the "story_html5.html" file, but it's so so blurry and ugly :(
I really want to use only html5 output, but with this blurriness in SL2 its impossible. It's shame that in new SL360 this problem still exist on chrome. On edge or firefox html5 course runs super crisp, even after scalling up.
I didn't try firefox or edge, because it is not preferred at the company and we are still on W7. I am amazed that not more people complain about these issues....
Yes it's strange. I'm curious why only on chrome this problem exist?... and why still has not been repaired. How long do we have to wait? It's really only this issue prevents me from buying SL360.
Update (see correction): Fuzzy text is gone in the LMS system (Moodle). Same HTML5 file, same browser, same computer: totally different quality between viewing in LMS or on my computer... weird
CORRECTION: in Moodle Chrome is able to use flash and it was not HTML5 I was seeing.
I still have blurry html5 course on LMS (moodle) and offline in chrome (updated). No luck for me.
I was too quick (youthful enthusiasm I guess :)). You are absolutely right, I am afraid.
Somehow when I publish in Moodle, Chrome is able to play flash (don't know why) and with SL2 this is the preferred option. When I use SL360 and force it to use HTML5 it is blurred again.
Hi Marcel and Maciej,
Thanks for keeping this discussion going and sharing your latest updates. I see the issue is still with our team, but that it was noted as specific to Chrome 54 (as that was the version available at the time of Articulate 360's release). Are you still seeing the issues in the latest version of Chrome 56? I took a look at a few of the courses Lea had created in Marcel's original case and the HTML5 output of those in Chrome 56 didn't appear blurry to me.
Chrome released an update with the latest version as well to disable Flash by default, although you can still right click to run it.
It's the same for me.
I am on holidays now for a week, but I will check when I am back at work.
Hope you're somewhere good, Marcel! We'll keep you posted in this forum with any updates about the issue reported and let us know if different Chrome versions make a difference.
I'm always updating chrome to latest version. I have 56.0.2924.87 now and still blurry html5 output as it was on the beginning. Unlucky...
This discussion is closed. You can start a new discussion or contact Articulate Support.