Help! Problem with Update 3?
May 27, 2013
By
Al Miller
I downloaded and installed Update 3 about a week ago and created a demo for a client. I uploaded the course to my server and when I open it (in Safari) on the iPad it crashed Safari AND the Articulate Player.
No problem running it on my desktop PC in Firefox.
Just to confirm I put together a second ("test") course. Same problem.
I had to delete the Articulate Player, reinstall it and download all my courses to the library again
Never ran into this issue before Update 3 . . . and I've done a bunch of work for the iPad before the Update.
I've inserted my test file in the post.
Please help. Thanks!
3 Replies
Hi there Al,
I just responded to your private message :)
Please take a look when you get a chance.
Thanks!
Christine
Thanks, Christine. Sent a message and file to Support. We're working it out. You guys at Articulate are great!
Fantastic! :D
If you'd like, you're welcome to share the case number with me. I'd be happy to take a look and follow along with the progress.
Thanks very much Al!
Christine
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