I just wondered if anyone has had the same issue as me? My icons are not displaying, only photos, even when I click to add an icon it switches it straight to photos.
I've re-installed and shut down and re-started but it's still missing.
Could you also check the overall download speed? Perhaps it's a slow connection you're on and it's timing out? I often use speedtest.net to check my internet download speed.
4 Replies
Hi Rix,
Can you try connecting to a public/unrestricted network, then open your project and see if the icons in Storyline will display once you click it?
If it does, your network could be blocking your access to Content Library resources. Have your IT unblock the domains on this article.
Thank you Ronaziel - that worked :)
If we are only connected to our personal home network and this problem is happening, then what do we do? I don't have an IT department to contact
Hi Moonlight,
Could you also check the overall download speed? Perhaps it's a slow connection you're on and it's timing out? I often use speedtest.net to check my internet download speed.
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