I am trying use the Zoom Region feature in my elearning so learners can actually zoom in and see what they are typing in the field that they are typing in . I have two issues. First, the only zoom that is showing when I publish only stays on for a 1/2 a second eventhough I keep increasing the time on the trigger. Second, why arent the other zoom region's showing? do I need to make triggers for each zoom region?
Thanks for including your file! We're seeing a problem in Storyline 360 where a zoom region set to begin when the timeline starts doesn't work correctly, and it looks like that bug is causing trouble in your course.
This issue is a real priority for us, and our team is working on a fix. For now, you can get around this bug by moving the start of the zoom region to 0.25 seconds on the timeline.
I'm sorry this is causing you frustration, and we'll be sure to let you know as soon as the fix is released.
thank you so much for getting back in touch. Your response is refreshing as I thought I was loosing my mind. I'm glad to know that I'm not. I will inform my stakeholders. Any approximate timeframe for the new release for bug fixes? Thanks again Alyssa!
Although I don't have a timeframe for the release, rest assured this bug is a top priority for us, and we expect to release a fix very soon. Thanks for sticking with us on this!
I ran up against this issue today. The Zoom region does not work if it is set to begin at the start of the slide. Any idea when this bug will be fixed?
The bug discussed in this thread: setting the zoom region to start at the beginning of the timeline does not work was fixed in a previous Storyline 360 update.
5 Replies
Hi Cassandra,
Thanks for including your file! We're seeing a problem in Storyline 360 where a zoom region set to begin when the timeline starts doesn't work correctly, and it looks like that bug is causing trouble in your course.
This issue is a real priority for us, and our team is working on a fix. For now, you can get around this bug by moving the start of the zoom region to 0.25 seconds on the timeline.
I'm sorry this is causing you frustration, and we'll be sure to let you know as soon as the fix is released.
Hi Alyssa,
thank you so much for getting back in touch. Your response is refreshing as I thought I was loosing my mind. I'm glad to know that I'm not. I will inform my stakeholders. Any approximate timeframe for the new release for bug fixes? Thanks again Alyssa!
Hi Cassandra,
Although I don't have a timeframe for the release, rest assured this bug is a top priority for us, and we expect to release a fix very soon. Thanks for sticking with us on this!
I ran up against this issue today. The Zoom region does not work if it is set to begin at the start of the slide. Any idea when this bug will be fixed?
Hi Heather, thanks for reaching out!
The bug discussed in this thread: setting the zoom region to start at the beginning of the timeline does not work was fixed in a previous Storyline 360 update.
Since you still see this issue, I'd recommend sharing your file with one of our support engineers here so they can help investigate. Once your file is received, someone will reach out shortly after!