IOS11 and Storyline 2

Oct 24, 2017

Dave Bull
By Dave Bull

Hi all,

I'm getting quite a few reports from iPad users who cannot view Storyline 2 materials.

They are all on IOS11, they used to use the be able to view the content on the Mobile Player app?

Is anyone else having this problem?

If so anyone got any ideas about how to get round this issue?

1 Reply
Ali Goulet
over 6 years ago10/25/17 at 5:08 pm (UTC)

Hey Dave,

Sorry your learners are running into this roadblock! I did a quick test and was able to successfully launch a Storyline 2 course in the Articulate Mobile Player on an iPad running iOS 11.0.3. 

Since I wasn't able to reproduce what's happening, I'll need your help to narrow down the cause here.

I have a few questions to start with:

  1. Where are your learners accessing the course from? (LMS, website, or Articulate Online)
  2. Are you running the latest update for Storyline 2, update 12? If not, you can download it right over here.
  3. What happens when your learners try to view the course? Are they getting an error message?
  4. Can you share an unpublished .story file this is happening with so I can do some further testing? You can add it as an attachment to a comment here.

Let me know and we'll go from there! 

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