iOS7 and Storyline

Thanks Tracey! I can see your support case (#00358446 for my reference) and you should be hearing from someone soon.

Have we fixed this problem yet with an update of some sort? 

No update at this time David, still in the hands of our QA Team.

We're also having screen resizing issues in iOS7.

Considering the urgency of this fix, it's amazing that someone from the community managed to come out with an interim solution before storyline itself! Maybe storyline would benefit from going open source ; )

We are currently having this issue at my organization as well. Any idea when we can expect a fix?

We're also having major issues with this. Hopefully a storyline update is around the corner. I imagine this is affecting loads of people.

Hi guys.

We are very aware of the issues that are being reported regarding iOS7. We are working on implementing an update to these issues but we can't provide a specific time when this issue will be addressed. We will be letting folks know as soon as there is an update.

Micah, you are a life saver! This fix is perfect.

Hi Tracey! You want to be sure that you are adding your video to your project as a web object as explained here in order for it to play properly on the iPad.

For those of you who may come across this thread, here is the current situation:

Issues with iOS7 and Mobile Safari

For Articulate Mobile Player issues with iOS7:

Version 2.15 of the Articulate Mobile Player has been approved by Apple and should resolve this issue.  Click here for instructions on how to update the Articulate Mobile Player app.

Thanks for the update, Leslie!

No problem Nick!

@Micah: Thank for the fix. It works fine on our iPad2 when testing here.

@Leslie: Thank for the status.

But as I see it the current status is that the QA Team / Articulate are working on a free update to fix the issue.

If you are using iPad as the target device you can use Micahs fix or the Articulate Mobile Player v2.15.

If you are using iPhone as the target device (as we are) you either have to live with that the content is way to large to view, or with Micahs fix which gets it quite small, but view able.

Any advise on how to handle iPhone viewing content? 

Soon?

Our solution is LIVE and running.

Hi Niels.

Storyline output is not currently supported on iPhone. You can view the system requirements for viewing content here.

It is not your imagination, I shared that information here yesterday  

Glad things seem to be working for you now Tracey!

Not a problem Tracey

Hi Guys,

Regarding James's issue with FLV files,

As a suggestion you could just screen capture the videos in one project from a published file and replace the flv files this way, you may need to split the audio. FLV is not that great for HTML 5 anyway as it loses its alpha channel (to my knowledge). I have played around with it a bit and find that inserting mp4 or avi or captures work well.

Regards

Byron

Thanks for the additional info/suggestion Byron

Thanks Micah...   

Glad this thread was able to help you out as well Pradip Welcome to E-Learning Heroes!

Gillian, that is the last update that we have on this situation. I replied to your other post here.

Question: How will we be notified of the patch - I really need it bad!