iPad Users - Would You Mind Helping Out?
Sep 24, 2013
Hi Everyone. I have recently had a bunch of FLV videos with an alpha channel produced. These were working fine using Articulate Mobile Player until last week's update (Version 1.0.0.0 September 2013).
I am using the mobile player on an iPad 3 running iOS6, and the video element of these videos now do not function correctly - the play extremely slowly and the audio is completely out of synch. However, my colleague, using an iPad 2 running iOS7 is having no problems whatsoever.
I have submitted a support case, but to help Articulate get to the bottom of it, would those with an iPad be so kind to follow the link below.
There are four videos here (on four different slides - use the arrow pointing right to jump to the next slide. The first video has been set up to play automatically, the second video you need to click to start playing (this is written on the slide).
Could you let me know:
- If the videos played as expected (audio and visuals in synch, automatically started or had to be clicked to start playing) using the LATEST version of the Articulate Mobile Player.
- If there was a difference in behaviour between streaming the videos, or downloading them directly to your iPad (the file is available to download)
- What iPad you are using (1, 2, 3, 4 or mini) and iOS version you'rerunning.
Thank you so much in advance for the help!
James
11 Replies
Works fine on iPad 3 iOS7
No difference in behaviour
Thanks for that, Phil.
If there are any other iPad users out there able to help, that would be wonderful.
Very slow and audio/video are out of synch on iPad1, iOS 5.1.1, Mobile Player v1.76.
Just updated the Mobile Player app to the latest version, but the result remains the same for me. I guess I need to get a new iPad
Any excuse for new technology works for me
Thanks for trying it out for me, Michael.
I have an iPad 3, and first video plays, but as you said is slow and out of sync, second played after clicking but also slow and out of sync. I couldn't seem to get it to move forward to the third one .
Thanks, Kate. Are you using iOS6 or iOS7. And did you download it to you iPad or stream it?
Thank you so much for taking the time!
sorry James; i have been offline for a couple of weeks, I am still using ios6 which I downloaded
cheers Kate
Thanks Kate for chiming back in!
This discussion is closed. You can start a new discussion or contact Articulate Support.