Issue between published and preview
Sep 18, 2019
I'm using Storyline 2 and have an issue with video controls in that I have a button to control the videos playback with three states, Play, Pause and Replay. The issue that occurs is that when the video ends and you click to replay it should jump and hide the play state, play the video and show the pause state of the button. This works in preview perfectly. but not when you publish for the web 😡 it pauses the timeline at the play state and requires the user to click play to replay the video adding an unnecessary extra click. How could this be?
Also, I have this on a slide with multiple layers, each with a video (except the base layer) and this has its issue when published, where you reach the replay state after each video has played and you click the button, you are represented with the base layer, not with the layer containing the video you were last watching.
9 Replies
Tom, what browser are you using to test the published version with? The behavior you're describing is pretty common for Chrome, and is the expected result for that browser in most cases.
Yes, chrome on both Mac and Window. How come this is the expected result for arguably the most used browser?
Chrome has recently rolled out updates that dictate how media is displayed on web pages, and for the most part media will not auto play. There's something about how over time Chrome will "learn" pages that you commonly play media on and will allow auto play to work on those pages.
In fact, this is an issue on most browsers. I have tried Opera and Firefox still the same issue here.
This might answer a few questions Tom... https://articulate.com/support/article/Storyline-and-Studio-Videos-Don-t-Autoplay-When-Slides-Advance-Automatically
See, my issue isn't about when the slide advances, but when the user clicks the replay button on the slide. It should just hide the play button, show the pause button and play the video as requested in my triggers. This works in preview but not in any browser.
I think I'd need to see a file to picture the issue you're describing
Here you go.
Tom, I can see the behaviour you're describing in the camtasia file yoiu attached.
Any chance you could share the .story file? At least the slide that you're having this problem on?
I'd love to take a peek at the triggers...
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