Issues following latest SL360 update v3.11.14249.0

Dec 17, 2017

Following the latest update:

regularly freezing especially when editing Slide Masters and 'Alt text fields.
cannot close Sl360 using the File > Close option - have to close through Task Manager
not showing as a recovered file when re-opening after shutdown through TM

Anyone else experiencing issues?

Oh no Wendy!!

Thanks for sharing your experience. I've not seen this reported, but it was the weekend.

Our support engineers may be best at gauging that and I've opened a support case on your behalf so that they can take a look.

In the meantime, have you conducted a repair just in case? Downloads and installs can go awry sometimes.

Hi Leslie

Yes, I've done the repair and it works for the module I'm in, but when I open a new module it's back to closing via Task Manager...very strange.

I'm on a deadline so I don't have time to muck about with it - I'll keep using TM in the interim and sort it out once I get these modules finished.

Thanks.

Thanks Wendy. I've shared this within your support case so that they know the steps and troubleshooting that you've already done.