JAWS has difficulty with questions
Mar 31, 2016
I have over 50 questions in a short Storyline 2 course (mostly multiple response with a few True/False). I have been very careful to ensure that the "zones" for each question response do NOT overlap - do NOT touch - and do NOT overlap with any text object. Yet, for every question, JAWS does NOT read the last response (whether there are 3 response or more), jumping over it to go on to the next text object. In some cases it will also not read the first response (A). And a few times, JAWS jumps into reading a middle response (C or D) before going to A ... even though they are all in A to E order. We have tried it on two computers - with different copies of JAWS. I have submitted a ticket to Articulate and a copy of the course but have not heard anything yet.
Anyone had this kind of problem and found a solution?
Scott
3 Replies
Hi Scott!
Do you have a case number that I could take a peek at? I'm not seeing a recent case submission for you. If you did not get an auto-response to your submission, it may not have submitted and that could explain why you have not heard from anyone.
E-mails would come from support@articulate.com, so be sure to check your junk/spam folders as well.
Hi Leslie,
Thank you for your response. I just checked and do NOT have an email response. I do NOT have access to email that has been filtered out by the agency SPAM filter. However, I have received emails from Articulate in the past.
I will try resubmitting the issue. It is a very important one, as "our feet are being held to fire" for 508 Accessibility and at the moment we are having serious issues with Storyline and 508.
Scott
Looks like it made it to us this time Scott. I see where you submitted your case (00770003) and that Victor is assisting you.
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