I'm really sorry Storyline is crashing on you. Are you using the same installation you used for the trial? What's different between the trial installation and your current?
That video helps, thank you. Uninstalling will deactivate your license as long as you have an active internet connection. You can also go to Articulate Storyline > Help > Deactivate to manually deactivate your license.
The other thing you could try real quick is to verify you're running Storyline as an administrator. Can you try closing out of Storyline and then right-clicking the Storyline icon and selecting Run as adminstrator. I've seen similar issues when users were working off work laptops and didn't have admin rights.
There's no harm deactivating, uninstalling and reinstalling while you wait for Support to follow up. There's clearly something out of order. If reinstalling doesn't resolve the issue, our support team will know what to do.
6 Replies
Hi Caroline!
I'm really sorry Storyline is crashing on you. Are you using the same installation you used for the trial? What's different between the trial installation and your current?
The first thing I'd suggest you do is submit a help ticket: http://www.articulate.com/support/contact/submit.php That will get you in touch with folks who can help troubleshoot the issues.
In the meantime, there are some things you can try that might help resolve the issues.
Text box crashing - can you check out this article regarding installation and file location: Unexpected or erratic behavior in Articulate Storyline
About the red "x" and crashing, it could be related to your system's color depth. Can you verify your color depth is set to 32bit: http://www.articulate.com/support/kb_article.php?product=st1&id=1jkwrnceokxf
Please let us know if either of those suggestions helps.
Oh thank you!
I already did submit a support case.
I already did check the colors- they are already correct.
I checked and the file is in the 'c' drive- isnt there it is supposed to be?
if I uninstall, can I still use the same serial number to reinstall?
Here is a video...it also freezes and sends me an error that says" you need to save and close this application.
Thanks!
That video helps, thank you. Uninstalling will deactivate your license as long as you have an active internet connection. You can also go to Articulate Storyline > Help > Deactivate to manually deactivate your license.
The other thing you could try real quick is to verify you're running Storyline as an administrator. Can you try closing out of Storyline and then right-clicking the Storyline icon and selecting Run as adminstrator. I've seen similar issues when users were working off work laptops and didn't have admin rights.
There's no harm deactivating, uninstalling and reinstalling while you wait for Support to follow up. There's clearly something out of order. If reinstalling doesn't resolve the issue, our support team will know what to do.
Thanks so much. I will try all of these.
Have a nice weekend and I appreciate the speedy response!
Hi Caroline,
Are you by any chance running connecting to a computer via a remote desktop?
I've seen stranger things when working via a remote desktop.
Cheers
Geert
When I first started using SL, it crashed constantly. The problem was resolved when I updated Flash to the latest version.
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