Light Boxes Displaying Incorrectly in Safari (Storyline 2)
Jun 21, 2018
I built a project in Storyline 2 that contains light boxes. The problem is that in Safari on my MacBook, the light boxes do not appear with the gray background, so as a result, it just appears to be one layer on top of the other. The "you must complete before submitting" dialog box has the same problem.
http://bridgetdono.s3.amazonaws.com/Portfolio/Comedy%20Drag%20and%20Drop/story_html5.html
It's not a problem in Firefox, Chrome or Edge. And not a problem in Safari on my iPhone. It's just a problem in Safari on my MacBook.
Additionally, on the final slide, there is a fly-in / fly-out picture, and oddly, occasionally the picture performs an odd acrobatic pirouette and fizzes out.
Any ideas?
(It was a problem on another project, but I performed a work-around by replacing light boxes with slide layers. http://bridgetdono.s3.amazonaws.com/Portfolio/Craft%20a%20Healthy%20Smoothie/story_html5.html )
6 Replies
Hi Bridget!
Thanks for reaching out about this. While I did see the lightbox issue in the link you shared, I didn't notice the same problem when I created my own sample.
Could you test this link in Safari and let me know if the lightbox is working correctly?
Also, let's be sure you're on the latest version of Storyline 2. To check, click the Help tab, then About Articulate Storyline. You should see Update 13 there.
Now, on to the animation issue. I wasn't able to recreate the fly in/fly out problem you were seeing. Does this only happen in Safari?
Hi, Alyssa. Thanks for responding.
The lightbox in your link works perfectly.
I am on the latest version of Storyline 2 (Update 13).
I'm relatively new to Amazon S3, and I thought that might be an issue, but I see you're using Amazon S3 as well.
One recent change (and I hope this is not part of the issue) is that I switched to a MacBook and am using Storyline via a remote windows session. Gads, if that's the issue, I might scream in my pillow.
I cannot recreate my icon's unscripted pirouette issue with any consistency. I'll be taking it out of the project eventually (because I am not pleased with it when it IS working as intended), but I wanted to leave it for now just to address the problem, which seems elusive (my least favorite kind of problem.)
Thanks again for helping, Alyssa.
Hi Bridget!
The plot thickens...I'm also on a Mac! Do you have one of these virtual environments installed on your Mac? Let's see if that will help us solve this mystery. 🕵️♀️
I don't have Parallels or VMWare. I session into a virtual windows machine from my MacBook. It's not ideal from a user standpoint, but it is a money saving tactic...no annual subscription fee.
Ah, I see! That could be the culprit, then. The only supported method for using Storyline on a Mac would be to use one of these virtual environments.
Well, all in all, there could be worse problems when working with an 'unsupported method'. Thanks for the assistance, Alyssa. I'll stick with the light box work around for now. :o)
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