LMS Issue - Lesson Won't Re-Open
Dec 14, 2015
By
Alan Sarfati
We are having the following issue:
When a learner tries to a reopen a module from our LMS the content does not display, and the browser window that should display the content is white/blank.
This does not happen for all users, let's say <10%. But our pools of learners are in the hundreds often so 10% is not a good situation. Our LMS vendor feels it's a content driven issue - potentially the module is sending bad data back to the LMS database.
Does anyone have any experience with this issue? Or similar issues?
1 Reply
Hi Al,
I haven't heard of this issue previously that I can remember, but I'd look at checking into the following things for the users who have run into the issue:
You may also want to look at uploading to SCORM Cloud to see if you or the other users can recreate the issue there, and then use that data to report back to your LMS team. Similarly you could look at enabling LMS debug mode to see what data is being passed to the LMS and if they're able to identify an element that may be tripping it up on a revisit.
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