Mobile Player Problems

Hi Gary and welcome to Heroes!

The Articulate Mobile Player app for iPad is optimized to support gestures, but I haven't heard of a specific issue with the full screen mode or using the pinch gesture. I don't know of any easy way for me to see or experience what you're doing within the mobile player - and can't say that I've experienced it myself. Do you know what version of the mobile player you're using? I believe the most update to date version is 2.23.

Hi Ashley,

Thanks for the reply!

I do have version 2.23. Also, I just found this post where one person in the thread mentions the behavior I describe.

Gary

Hi Gary,

That thread is a bit older, dated to 2012 when the mobile player first came out. What version of the iPad and iOS are you using?

Hi Ashley,

I am testing with an iPad 3 running IOS 7.1.1.

Hi Gary,

Is it only this one course that behaves as such on your iPad? I'd also be curious to know if you're viewing it from a web server or LMS? Have you tried any other hosting sites? There are a few free web servers in this article you may want to try using. Do you have a link to a course I could test on my iPad as well? You could share the link here or send it to me as a private message?

Hi Ashley,

Yeah, this is my very first use of Storyline. But I don't think its an issue with the course or with server response. I have my course setup to run offline and reverse pinch behaves the same way for me when running it downloaded to the iPad or from the server. I also have in my mobile player library, some of the Articulate gallery examples, and I have the same difficulty trying to get them into Full Screen. I can never seem to get it to go in my first try. It always takes me at least 2 reverse pinches, but more likely more to go into full screen, whereas getting out of full screen is easy....perhaps too easy.

It's more of a nuisance than anything else. I'm using Storyline in this case, not for eLearning, but for an iPad delivered sales presentation. My concern is that the salespeople may have a bit of awkwardness going full screen in front of a customer. I had two other people on our team try it on different iPads and they had the same reverse pinch difficulty as I did. They had an additional issue that I didnt experience myself, in that when in full screen and doing the 2 finger swipe for page advance, they kept accidentally taking it out of full screen. Then they got frustrated trying to get it back in full screen again.

I guess it just takes practice to perfect the technique, but perhaps its something the mobile player development team can look at for future releases.

Thanks

Gary

Hi Gary,

I think practice is definitely the key here - and it's something that we've heard users have difficulty with other items such as the two finger scroll and how that can be a bit finicky. The best thing to do now, is send along a feature request as those go directly to our product development team for additional review and inclusion in future updates or versions of the software.