Hello. I am adding captions to a video that is added to a slide. When clicking into the field to add the caption text, the video/narration stops playing and won't resume. I have tried to exit and resume the captioning and also tried closing and reopening the project file to no avail. Note, I am about 17 minutes into adding the captions. It was working fine until the point I'm at now. Could it be the length of the video? It's an hour long.
Sorry, you're running into this snag with captions! I'd like for our Support Engineers to troubleshoot this issue with you. You can connect with a Support Engineer and share your .story file. We'll take a look and reply as soon as possible with our findings!
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Hi Susan!
Sorry, you're running into this snag with captions! I'd like for our Support Engineers to troubleshoot this issue with you. You can connect with a Support Engineer and share your .story file. We'll take a look and reply as soon as possible with our findings!