Hi, I have been trying to synch an audio file to a video screen recording I did in Storyline 2 and have been using the pause and play triggers to start and stop the video at points to allow the audio to catch up to the onscreen clicks. This works really well in the Flash (html output) put not in the html5 output. In html5, the video restarts from the beginning each time instead of resuming where the video was paused. I tested it in Chrome on my desktop and on my iPad2 and get the same results. Is this an html5 limitation or is this a bug - inquiring minds want to know.
I do see an issue that sounds similar that was reported to our Quality Assurance team, that when viewing the HTML5 content it sometimes jumps back to the initial start point of the video instead of picking up where the user left off. I'd want to take a look at your file to confirm it's set up the same way and share that with our QA team as another example if you're able to share with us.
Sorry that upload feature is not working for me - I will try later when I have more time but essentially I set triggers to pause the video when trigger reaches a cue point, then play video when timeline reaches a cue point and repeat this until the narration is done.
To sync the audio with the video, I used the pause and play trigger in Storyline 2. This works in flash (Chrome) really great, but the html5 version (iPad Safari/Chrome) doesn't work. Instead the video starts from the beginning.
Thanks for reaching out here. I see that this issue is still with our QA team for investigation, but unfortunately I don't have any other updates at this time. If you'd like our team to take a look at it and confirm it's the same issue you can look at sharing and uploading the file to us here.
Since this thread is a bit older, let's start fresh. Can you tell me a little more about what you're experiencing? Also, what version of Storyline are you using?
On my slide I have a video, which I pause and resume using cue points on the time line as triggers. However, in the html5 version the video restarts from the beginning instead of resuming from where it was paused, which basically makes the html5 version useless.
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Hi Nancy,
I do see an issue that sounds similar that was reported to our Quality Assurance team, that when viewing the HTML5 content it sometimes jumps back to the initial start point of the video instead of picking up where the user left off. I'd want to take a look at your file to confirm it's set up the same way and share that with our QA team as another example if you're able to share with us.
It sounds like the same issue. I can share the file just not in the public forum.
Hi Nancy,
You can send it to me directly here or send it along to our Support engineers here and reference the issue I mentioned in this thread.
Sorry that upload feature is not working for me - I will try later when I have more time but essentially I set triggers to pause the video when trigger reaches a cue point, then play video when timeline reaches a cue point and repeat this until the narration is done.
I am just going to record this videos in Camtasia for the time being.
Thanks Nancy - I'll share this thread as a related issue regardless of the file, so that I can keep you posted here with any additional information.
Hey, I've got exactly the same problem:
To sync the audio with the video, I used the pause and play trigger in Storyline 2.
This works in flash (Chrome) really great, but the html5 version (iPad Safari/Chrome) doesn't work. Instead the video starts from the beginning.
Is there any solution right now?
Thanks for your help!
Hi Andreas,
Thanks for reaching out here. I see that this issue is still with our QA team for investigation, but unfortunately I don't have any other updates at this time. If you'd like our team to take a look at it and confirm it's the same issue you can look at sharing and uploading the file to us here.
I'm also experiencing this annoying bug - any updates on a fix, please?
Hi there Martin,
Since this thread is a bit older, let's start fresh. Can you tell me a little more about what you're experiencing? Also, what version of Storyline are you using?
Hi Alyssa
I'm using Storyline 2, update 12
On my slide I have a video, which I pause and resume using cue points on the time line as triggers. However, in the html5 version the video restarts from the beginning instead of resuming from where it was paused, which basically makes the html5 version useless.
Hi Martin,
Could you share a copy of your file so that we could take a look?
The original issue discussed here wasn't connected with triggers, but the built in play/pause functionality by clicking on the video.
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