Picture on slide is not in the timeline and can not be resized
Sep 25, 2020
Good Afternoon,
I saw a strange scenario today with a colleague and was hoping someone has come across this and might be able to shed some light.
We had an inherited story file (presumably created in 360). Opening the file, on several slides there was a primary image with items on top. For example, picture of a screen in the back with a highlight and a text box on top. However, the picture was nowhere to be found. We wanted to resize it but it could not be selected from the slide. It was not on the timeline. It was not a seperate layer. It was not a background image/slide master image. It was not a shape fill.
In the media library the image was listed as in use on the slide in question, on the base layer. It could be exported, edited, or inserted. Inserting the image would place it on the slide as a new image that appeared on the timeline.
However, the original image could not be selected. The alt text could also not be modified- it was grayed out. Multiple/every slide in this presentation was structured this way. The primary images were missing on the timeline and could not be edited. Other secondary images were available.
We're not trying to fix the problem, as we've moved on with a different solution, however I have never encountered an object on the slide that could not be tied to a timeline item. Has anyone seen this?
Thanks!
Jackie
10 Replies
Hi Jackie,
Yes, I've seen this. The first time I saw it, it took me a while to figure it out.
It sounds like the image has been set as the slide's background. You should be able to use the slide's context menu to remove or update that background image.
Dave
If you could attach it here, I'd like to see it. I don't know of anyplace to look that you haven't listed, but I'd still like to see it just out of curiosity.
Thanks.
Good thought Dave,
we checked this. The background appears to be set to white solid fill. Also, if it matters- on the menu the checkbox is selected for hide background images.
Cheers,
Jackie
Hi Walt,
I would love to but unfortunately the images that are causing the complications contain proprietary information I can't share.
It's certainly a puzzle.
Thanks!
Jackie
Hi Jackie,
To help you, I think that you are going to need to share it with someone.
I can understand why you can't share confidential information publicly. You could open a ticket with articulate, and they can send you a link where you can share it privately withe them. Or if you would prefer, you can send me a PM, and I can provide a place where you could share it with only me, and I can see if I can locate it for you. Or you could just move on with your fresh project without that image. Sometimes its just best to get new images anyway.
Dave
I've run into exactly the same problem. Did anyone figure out what's going on?
Hi Margaret,
I cannot speak for others in this conversation, but I was able to take a look to verify that a support case was not created, so I have nothing additional outside of the conversation here.
I want to take a look at your project file to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when troubleshooting is complete.
Hi Leslie:
Thanks for your reply. I've uploaded the file and that opened case #03033466.
Looking forward to hearing what you find.
:-)
I am having this same problem. There is an image on slides that does not show up in any of the slide masters, nor is it added as background under "picture" on the individual slide.
Are there other ways to include a picture, similar to a watermark that does not show up in the timeline, and cannot be removed?
yes, if you import a storyline screen recording (Step-by-Step slides) then there are slide backgrounds created, which you cannot remove
at least I did not succeed - I have deleted the slides completely