Picture Shape issue

Hi Rupert,

I've been able to add a picture shape and a border, and Change Picture works for me...keeps the border and the circle shape. So, I don't know if this has to do with the watermarked, unpaid for version...or what the difference may be. Perhaps someone else can jump in and address this.

Hi Rupert,

I'm not able to replicate this either - and am curious if you're able to change the images using something other than these watermarked images to test if it has to do with those images as mentioned? I also tried it with different image types - changing from a PNG to a JPEG, and it all worked as expected. 

You mentioned recreating the issue on another computer with a new story, were you using the same images? 

Hi everyone. I know this thread is some time old, but I'm experiencing almost the same problem.

I can replace pictures when they are "normal pictures". The real issue is if the pictures are possible answers of a Pick one/Pick many freeform (haven't tested with DragDrop).

Let's say I want to create a Pick one freeform having a choice between two pictures. I insert the pictures, convert the slide to freeform, set the images as possible answers, set the correct one. In this scenario I do not apply the shape to the image, and if I do the "replace picture", it works and the interaction works fine with the new images.

But if I do give a shape to the image, and I try the replace image, it doesn't change the image on the slide. But, if I try to move the image, while I'm moving it, I can see the new one, but as soon as I release the mouse, I can see only the old one. And the interaction in the preview is shown with the old image

I've also tried all of this with states, following this procedure:
Inside a PickOne freeform slide, I insert the picture, I create a black and white state, I apply the shape the the interaction works fine. If I try to replace the image, the replacement is done only on the black and white state but not in the normal state.

Anyone else experienced the same issue?

Hi Andrea - Sorry to hear that you have run into a similar issue. Unfortunately, no files were shared here and as you can see above we were unable to replicate the issue. Do you have a .story file we could take a look at and let us know the images you are having difficulty with? That would help us better understand and see what may be going on.

Hi Leslie, thanks for the answer!

I've prepared a story in which I've tried to explain the issue in detail. I hope it's clear enough!

Hi Leslie,

any news regarding this problem?

Hello Andrea - I apologize for the delay. I must have missed the notification when you attached your project. I took a look today and I do see what you are reporting. I also see where a similar issue has previously been reported, so I will add your .story file and this thread to the report. This will help with the investigation, with tracking users reporting the issue, and allow us to update here when applicable.