Play button on start up

Hi there, Clint. Happy to help!

To start, could you tell me about the first slide – does it have a video or audio on it? Also, what browser(s) are you using to view the course?

A few browsers began blocking the autoplay of media files, so if there's a video or audio on the first slide, a gray Play button like the one you're seeing may appear. More information on that here!

I am using the latest version of Chrome.  The first page is an audio test.  The audio doesn't play automatically. There is a button that the enduser needs to click on to test to make sure they can hear the audio. 

Hi Clint,

You'll see that play button in Chrome if your first slide has audio on it. We added that feature to help your learners get around Chrome's new autoplay policy for audio. The good news is, after learners visit the course once, they shouldn't see that play button again. 

Hmm, this has started being a problem for me. The giant 'play' button shows when the lesson is opened. My first slide has no audio or video, just graphics/text/buttons/triggers. Does each iteration of Chrome keep changing playback permissions?

Hi there, Mark. If the course has audio or video in it at all, the play button will appear to comply with all browser autoplay policies.

You mentioned that it's becoming a problem for you. Are you seeing learning confusion or getting pushback from clients about the play button appearance?

This was slightly annoying but I just duplicated my first slide with no audio on it and bring in the audio on the new "2nd" slide.  Simple enough.