I have tried several times this afternoon to start a new course, and record a screen to insert in the course. First time Storyline after I had a few slides created, then went to insert a video, Storyline froze up. I could not close it, end task, or anything. Ended up shutting down my system and restarting everything. Second time, started my new project again, when I went to record screens, it let me put the frame to start recording, but when I cancelled the recording, Storyline was gone. Is something going on today 6/25 with Storyline 360?
Thank you for reaching out and sharing what you are experiencing with your Storyline 360 software.
Storyline 360 is a local install, so our status would not affect your software, but we did not have any downtime. Let's dig into how to get you back up and running properly:
Do you know what version of Storyline you're using? You can check by going to Help > About Articulate Storyline. We are currently on Build 3.52.25247.0 of Storyline 360. You can read all of the details here.
If you are on the latest version, I'd recommend a repair of your software installation.
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Hello Michele,
Thank you for reaching out and sharing what you are experiencing with your Storyline 360 software.
Storyline 360 is a local install, so our status would not affect your software, but we did not have any downtime. Let's dig into how to get you back up and running properly:
You can check by going to Help > About Articulate Storyline. We are currently on Build 3.52.25247.0 of Storyline 360. You can read all of the details here.
How to Repair Articulate Storyline 360
Please let me know how things are working after this troubleshooting.