We have developed a presentation with Storyline 1 Update2: 1212.1412 and we are having problems with html5 version in IE11 and Chrome.
In IE11 no texts are displayed correctly and in Chrome menu options or buttons Previous and Next don't work, so you can not see the different sections of the presentation.
I forgot to let you know that in theory Storyline 1 support html5 in Chrome, but in our case the presentation does not work in the latest version of Chrome. What can be the reason?
8 Replies
SL 1 is now up to Update 10 - Build 1509.1408 (9/15/2015)
Here is the KB article about viewing published output
https://en-au.articulate.com/support/storyline/system-requirements-for-articulate-storyline
These are the compatible browsers for SL1 html5 output
Hi Wendy,
Thanks for your quick response.
If we develop the presentation in Storyline 2, the problem with html5 in IE would be solved?
I forgot to let you know that in theory Storyline 1 support html5 in Chrome, but in our case the presentation does not work in the latest version of Chrome. What can be the reason?
Thanks!
Hi Irene
no - here is the info for SL2
https://en-au.articulate.com/support/storyline-2/system-requirements-for-articulate-storyline-2
There was a Chrome updater that you might need to run - let me see if I can get the link for you
https://en-au.articulate.com/support/storyline/articulate-updater-release-notes-and-instructions
Ok, we'll try with the updater to solve the problems with Chrome.
Thank you very much!
Hi Irene!
I would recommend updating to the latest update, which is now Update 10 for Storyline 1 as Wendy mentioned, and republishing your content.
Update 9, as you can see in the details of the url I shared above, included updates for HTML5 support.
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