Project opened with no scenes nor slides show!
Jul 29, 2012
By
William Choo
Hi all,
I am a newbie for the Articulate SL. Well, recently i just try out the SL. It work fine from start until now, i have encounter a serious problem(maybe seem serious for me). I successfully opened my project with the SL but with no scenes nor slides show from i have done so far. This is so weird as the file size is still same as the last time i saved my project. Any idea for the solution??? (No error messages appear)
Before this happen, my project also cannot be run on HTML5 as the data.js is missing from the mobile folder. It look like the SL did not publish the data.js together. My previous publish do have data.js published together and have no problem to show in HTML5
14 Replies
Happened to me, I had to rebuild the whole thing :-(
Welcome to Heroes, William. And really sorry to hear about this. Can you please submit a case to our support team so they can take a closer look into why this happened? Thanks!
Well, i still using the trial version. What should i do because i was asked to type the serial number?
Hi William,
Has your trial expired? Either way, please go ahead and contact our support team and they can guide you through what they may need for troubleshooting. Thanks!
Ok, thanks Peter. Anyway, i still have another issue which i posted: http://community.articulate.com/forums/t/16294.aspx
This has just happened to me, please say there is a way to fix it.
This has happened a couple of times to me. Since I started serious production it has happened only once and fortunately I had a backup I could go to (thank you DropBox).
Reading this, I know it wasn't me. This is a serious bug. I thought I had done something wrong.
What happened to me was that suddenly a bunch of the graphics were just gone. Some of the elements were still there, but all the pictures for example were wiped out. Unlike what is reported above, I discovered that the file size had suddenly shrunk dramatically, indicating that something had wiped them out.
This has not happened since uploading 1.4, but you never know.
I do all my serious work with files stored in DropBox. When it happened, I was able to go into the history of that file and retrieve an earlier version that had all my stuff in it. I didn't lose a lot of work, fortunately.
Still having no joy with this, luckily I have been able to restore it to an earlier point through windows by right clicking the file selecting properties from the menu then the previous versions tab. There were a few previous versions of the file in there so I was able to restore to a point 10 days ago, no brilliant but better than having to redo 6 weeks work.
Anyone know how to get windows to create these backup points more frequently, it's that or saving it duplicate in future.
Probably better to have a dedicated backup solution than to rely on Windows version control. My machine is backed up every hour, along with all work being stored on dropbox for version control.
When you say 'stored on dropbox' do you mean that you just save a backup there periodically, or are there settings to manage this, I use dropbox and google drive, I had a copy from 2 weeks back in google drive but I had done a lot of work since that point.
I work directly in dropbox all files are saved to dropbox every time I save, as it is stored locally and then uploaded it doesn't count as a network drive. Dropbox allows you to go back to a previous version
Cool, thanks for that.
I've just got back to the same point (near enough), and got the same error again while adding a new slide (question bank). luckily I saved a copy just before then after the insertion I saved as a different fie name.
Paranoid saving is important with storyline
Hi Marco and Matthew,
Sorry to hear about the difficulty you experienced and I'm glad Phil was able to assist you in offering advice on using Dropbox to back up your Storyline files.
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