Publishing doesn't complete
Sep 19, 2012
I've used Storyline before and I've never had any problems with publishing, so I don't know why any form of publishing (including running previews) either don't complete, or just pause entirely. I have tried publishing into web, LMS, CD, Word.. none complete the publish process.
When I publish the final product, the process begins, but then the "Publish" menu box disappears. There is no prompt of any publishing being completed. When I access the destination output folder, the index_lms.html, player.html and XML files aren't there. The story_content has published, the LMS folder is empty, and for some reason there is also a Temp folder which is also empty.
It fails even when I want to preview a specfic scene, or a particular slide. Either it will preview something else, or nothing at all.
I have a full version of Storyline, but I have noticed that on load up, Storyline says I am using an older version now. It says to download and install the latest build, but when I click on the given link, it takes me to a 404 page. Clicking on the publish option fot HTML5 is also disabled and states "Sorry, this feature is unavailable in this Beta release."
I've tried closing all programs that are open before publishing, I've tried duplicating the presentation, I feel like I've tried everything but nothing is working.
Please help me!!
41 Replies
Welcome to Heroes, Natalie, and sorry for the trouble.
Can you please follow the troubleshooting steps in this article to see if they resolve your issue? If not, please feel free to contact our support team for additional help. Thanks!
Hi Nathali,
Just ran into the same problem.
I unchecked html5 and the ipad & offline and than published again.
Hope it works
Geert
I've followed the troubleshooting steps and they did help
In the end I had to uninstall Storyline and reinstalled it.
Thanks for all the help guys!
Sorry again for the trouble, Natalie. But glad to hear you're back up and running!
Hi, I've got the same issue. Published projects like a fiend before lunch and now after lunch nothing happens?!? Reinstalling the software isn't a great solution since we're clamped down by IT plus the fact that - IT WORKED BEFORE!!!
Hi Henrik,
Sorry about that, doesn't sound like something I've seen before. If simply relaunching the software / rebooting the machine doesn't resolve it, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using this link so our support team can assist you further.
Thanks!
Hi there,
I've been fiddling with it a bit more and it looks lite the file name is too long for the target folder! Hello 90:ies! When publishing to a folder more "at the top" of my computer it works but not far down below!
Strange but problem solved!
Hendrik
Have you checked how much memory your SL is actually using via the taskmgr ?
Sometimes I have the impression that when SL publishes the memory it uses is not free-up after the publication. Therefore it runs out of memory. (Max 2 GB can be adressed in a 321 bit application such as SL)
A few other posts here in the forum discuss this problem.
One of the solutions was deleting the temporary articulate files (even during publications), In my case it reduced the non-publishing to about 1/5
Cheers
Geert
Hey hendrik,
Thanks for the feedback.
This is something that I have read about in the forums and it might just be the reason why some of my courses fail to get published...
geert
Yup. We all have to be sure to have shorter file and folder names for the publishing to work. What's bad is that Storyline doesn't give any errormessage at all. It just doesn't complete the publishing.
If you guys at Articulate can replicate this properly I think it would be good if you could add some kind of error message when this happens.
Hi Hendrik,
Why don't you ask it as a new feature, it doesn't mean there are going to take it on board for future releases...
Here is the link
Cheers
Geert
Agreed. Thanks Henrik and Geert for the feature request. I think that's an important one.
And congrats on 100 posts, Geert! Thanks for all of your help and guidance around here
I found this forum post because I started having this problem suddenly just yesterday, after months of using Storyline and never seeing the issue before.
Prior to finding this thread, I was getting past the issue simply by running the Publish process repeatedly until it finally worked. Some files took 2 tries, while others took 6 or 7. (Strange that they would EVENTUALLY work if I just kept trying.)
After finding the post, I tried the shorter pathname approach (saved to C:\) with 5 separate files and they published on one try each time. And just for the sake of being thorough, I also tried to publish them to a longer pathname and they failed each time... EXCEPT for one that published successfully on one try no matter where I was putting the output folder.
The first difference I can think of between that one file and all the rest is that it is the only one that has no videos embedded in it.
I tested and was able to replicate this on other files... storylines WITH embedded videos would publish successfully on the first try ONLY at the root of the C:\ drive... storylines with NO embedded video published successfully on the first try with pathnames of any length.
For what it's worth...
Thanks for sharing your findings, David. I'll be sure to make a note of it and test it on our side.
Take care
I am having this issue right now. Working on a reinstall, sure hope it works cuz I need to send this publish off to client.... ARRG
It didn't fix anything, sigh :-/
Hi Megan!
This thread is a bit dated, but a repair is always good if you're having difficulty with the software.
If you are having difficulty with a particular file, you may want to import into a new file and see if this helps as well.
Also, you mention a time crunch and you can work directly with our support engineers here if needed.
I am having the same problems today. I will try a shorter file name and/or import into a new file and see how things go.
Unfortunately that didn't work and I don't have the option of uninstalling and reinstalling the software as IT department controlled. HELP!!!!!
Hi Deb
can you upload the .story file here - just use the 'Add attachment' button at the bottom of the post. I'm happy to try and preview / publish the file for you.
This post was removed by the author
Hi Deb
took less than 10 secs to preview and 30 seconds to publish - no issues with the file. Here is the published zip using your existing publish settings. Perhaps you need to get IT to look at your PC - there may have been an update or something that is stopping the preview - do you have the latest version of flash installed.
Thank you so much Wendy. I will definitely get IT to check all the software. ☺
Deb
This post was removed by the author
Thanks for popping in to assist Debbie here Wendy :)
Just let us know if you have any further questions.
This discussion is closed. You can start a new discussion or contact Articulate Support.