Radio buttons incorrectly identified by JAWS
Nov 02, 2016
Hi! I'm working on some slides with multiple radio button questions. So for example, there are 3 questions on the slide and each has 3 radio button options "Yes", "No" and "Not sure". I'm using the builtin radio buttons in Storyline 2 and putting answer labels directly as part of the button and with no alt text. I'm grouping the radio buttons for each question as a button set. I'm finding that most of the time, JAWS will read the correct label when it focuses on a radio button, for example: "Yes radio button not checked". However, when some radio buttons are focused, JAWS (but not NVDA) will identify them by the "next question". For example, question 1 "not sure" radio button will read the text of question 2, such as "Question 2 ... radio button not checked" instead of "not sure radio button" not checked. This happens to all of the button sets, except the last question on screen. But if there is a text box after the last question on screen, then the "not sure" option will read that text box...I have tried adding alt text to the problem radio buttons but JAWS didn't read the alt text...I've also tried putting questions on different layers, but still no luck...Wonder if anyone has experienced the same issue and know how to resolve it?
Tested in: Windows 7, JAWS 16, NVDA 2016.3, IE11
I made a test file that shows the problem i'm describing: http://storyline.hhd.org/test/Radiobuttontest/story.html
And here's a screenshot of the issue: 
I have attached the storyline file as well.
12 Replies
Hi Lin!
I just tested your file, not even a new publish, utilizing IE with JAWS and all of the items were read to me as expected.
What browser are you utilizing?
Thanks for testing, Leslie! I was testing with Windows 7, JAWS 16, IE9. We also tested in IE11 with JAWS 16. Both had the same issue...Did you test the link I included above?
Hmm, yes I tested your link with Windows 8.1, IE11, and JAWS 17.
Sorry, I wasn't too clear before, we had 2 people testing. One tested with Windows 7, JAWS 16, IE11 and the other with Windows 7, JAWS 17, IE9. Both had this issue...I wonder if it's because we are using Windows 7 and you are using Windows 8.1?
Thanks for the details Lin - Let me see if I can get it loaded on my Windows 7 VM and test as well.
Ok, I do experience the issue with your file when viewing in W7, IE8, and JAWS 16.
I'm not sure that this is an issue we can assist with since it is working correctly in newer versions and seems related to the JAWS program, but I can mention it to our team to see if I need to get this reported.
Thank you so much for testing and the update, Leslie. This is helpful for us to know that it works properly in newer versions.
Hi Lin!
Articulate Storyline 2 supports JAWS 16 and later with Internet Explorer 11 and later (Flash output only). Although NVDA will work with many aspects of Storyline content, it isn't officially supported at this time. To learn more about Storyline's accessibility support, see this article.
Hi. I'd like to know if there has been a solution to this. I am experiencing the same problem. I am using JAWS 14 (and I'm not expecting to get any upgrade any time soon) and Storyline 2. I also run it on IE 11. Will appreciate inputs at this time. Thanks.
Hi Tina - I'm not sure if Lin was able to reach resolution here, but you are certainly welcome to reach out to the user directly via the 'Contact Me' option on the user profile if needed.
As stated above, SL2 supports JAWS 16 and later.
Hey guys,
So I tried the same file and am getting "not checked" when a selection is made on each radio button. I am using Windows 10, JAWS 18, and published the scorm file as HTML 5 using Articulate 360. I am currently testing it using ScormCloud. They all read each selection as "The answer" + radio button not checked. Would love to see a solution to this.. thanks..
Looks like Ashley assisted you here with a similar question.
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