Has anyone experienced issues with the resource section in the player controls? We upload a word doc and we cannot seem to download it once we have uploaded the course to the LMS - Sumtotal. It's not working in any browser. Doe sit have to be a PDF?
You should be able to load a Word document within the resources (you'll see that's the example in this tutorial even). Have you tested it within SCORM Cloud to see if it's LMS specific? If you're able to replicate it there, would you share the .story file with me here or send along privately?
I'm gonna try and PDF it... if that doesn't work, ill upload the course. Basically, we upload a .doc file and when we preview and/or pub to any LMS, we only see a blank pop up screen when we try to download the .doc file
A PDF should work certainly, and I looked into the Word document further - it appears that there is a known issue with Chrome and the custom PepperFlash plugin they use (vs. the standard Flash plug in). Disabling the PepperFlash plugin will cause the standard Flash Player to become enabled, and the downloads will start working as expected. Here are directions on how to disable it, but if you're able to add it as a PDF then you'll be able to open that normally without disabling the plugin.
Ashley - Thanks for the recon. Your help is appreciated.
I will say though that he we have suddenly experienced this issue in all 3 of the major browsers and not just Chrome. Also, getting a medium size companies employees to disable a flash plug in could be a nightmare... let us know if you come up with anything else.
Is it happening only with the Word docs or now the PDFs as well? If you'd like us to take a look at your file feel free to share it here or you can also share it with us privately.
If you continue to experience some odd behavior, we're happy to take a look. Can you share the .story file here with us? If you'd prefer you're welcome to share it here too.
I am having the same issue. I have uploaded a Word doc and a PDF and continue to get the error. I have published to 360 Review and get the error there as well.
I'm sorry you've run into the same error! This discussion is a bit older, but I'd want to know if you looked at the naming conventions for your PDF and Word doc? Also, what's the error message you're seeing? Do you see it when inserting the items, uploading the course to Review, or trying to download and access the documents?
I know this is a pretty old thread, but I had the same issue today! And believe it or not, it was just the name of the PDF file I was trying to use. The file had a word with an apostrophe in it (the word "communicator's"). When I took that word out of the file name ... it worked. Crazy! Thanks for the help.
Hey team - having this same issue. PDF listed in Resources is not downloading when clicked. I've tried renaming both the file and the Title of the document and no luck. Tried in 3 different browsers and SCORMcloud, no change. Any suggestions?
I'm happy to help! I just tested this out and didn't have any issues accessing a PDF in the Resources tab. Here's the project.
Can you try uploading the published web version in a zip folder to Tempshare? Tempshare will generate a link that you can access for 10 days. Can you let me know if the PDF is accessible in that output?
Similar problem here. When I publish to Review the PDF I have in Resources opens without issue. In our LMS I get a 404...thought it might be filename length but nope, then browser but getting same result in Chrome and FF. Can Articulate staff send me a Tempshare link to diagnose? Thank you. Just uploaded to tempshare with link in post above...URL ends with... e11c9/story.html
I'm sorry to hear you're experiencing this issue as well! It looks like you've started a case with our support team and my colleague, Lianne, has offered some additional steps to try to get that PDF working!
Feel free to let her know if it's now working or if you need further help!
Kai, we have found that if there are any special characters in a file name, like the pound sign, it breaks the resources download. Also, I have some "old-school" users who would put periods instead of spaces when naming files. So we would have "File.name.draft.1.doc". This always causes problems. We try to stick to only alpha-numeric files names, and that seems to help.
I ran into something this week that may be affecting this issue.
I don't have a subscription to MS Office Suite products, but I do have an MS email account, so I am able to access and use online Office 366. When I create a Word doc, I am directed to the online 365 version.
This week, I created a Word doc., saved it as a PDF in my Articulate file, and then included it in the Resources of a project. When published, that file would not open or download, but another PDF file in that same project and source folder worked fine. When I went back and recreated the document with Google docs and saved as a PDF (as the other resource file had been done), it also worked fine.
I'm not certain, but it appears to me that creating a Word doc without having the full Suite subscription contains within it some line of code that then prohibits ASL from downloading it.
20 Replies
Hi Samuel,
You should be able to load a Word document within the resources (you'll see that's the example in this tutorial even). Have you tested it within SCORM Cloud to see if it's LMS specific? If you're able to replicate it there, would you share the .story file with me here or send along privately?
I'm gonna try and PDF it... if that doesn't work, ill upload the course. Basically, we upload a .doc file and when we preview and/or pub to any LMS, we only see a blank pop up screen when we try to download the .doc file
-Sam
Hi Samuel,
A PDF should work certainly, and I looked into the Word document further - it appears that there is a known issue with Chrome and the custom PepperFlash plugin they use (vs. the standard Flash plug in). Disabling the PepperFlash plugin will cause the standard Flash Player to become enabled, and the downloads will start working as expected. Here are directions on how to disable it, but if you're able to add it as a PDF then you'll be able to open that normally without disabling the plugin.
Ashley - Thanks for the recon. Your help is appreciated.
I will say though that he we have suddenly experienced this issue in all 3 of the major browsers and not just Chrome. Also, getting a medium size companies employees to disable a flash plug in could be a nightmare... let us know if you come up with anything else.
Sam
Hi Sam,
Is it happening only with the Word docs or now the PDFs as well? If you'd like us to take a look at your file feel free to share it here or you can also share it with us privately.
I am also having this issue. I have uploaded 3 PDF documents to the resource tab but one is not opening. We you able to resolve this problem? How?
Hi Seleta,
I don't see where Samuel connected with our Support team so I don't have further information to offer on his situation. If it's one particular pdf that isn't working, I'd look into that one specifically and see what may be different about it (located in a different folder, file name, etc.). You'll want to work with all local project files to prevent odd behavior and ensure that your file path is under 260 characters and doesn't include any special characters, symbols, etc.
You may want to also try loading this pdf to another Storyline file, to see if it's something with the PDF or the Storyline course itself. If the file works in a new course, you can try importing the existing Storyline file into a new project to resolve any issues.
If you continue to experience some odd behavior, we're happy to take a look. Can you share the .story file here with us? If you'd prefer you're welcome to share it here too.
Hi Ashley,
I was also facing this issue. But after renaming the PDF names its working fine Thanks a lot.
Thanks for the update Amar, and I'm glad renaming the files solved the issue for you.
I am having the same issue. I have uploaded a Word doc and a PDF and continue to get the error. I have published to 360 Review and get the error there as well.
Hi Katie,
I'm sorry you've run into the same error! This discussion is a bit older, but I'd want to know if you looked at the naming conventions for your PDF and Word doc? Also, what's the error message you're seeing? Do you see it when inserting the items, uploading the course to Review, or trying to download and access the documents?
I know this is a pretty old thread, but I had the same issue today! And believe it or not, it was just the name of the PDF file I was trying to use. The file had a word with an apostrophe in it (the word "communicator's"). When I took that word out of the file name ... it worked. Crazy! Thanks for the help.
So glad that you were able to find the help you needed, John. Thanks for popping in to share :)
Hey team - having this same issue. PDF listed in Resources is not downloading when clicked. I've tried renaming both the file and the Title of the document and no luck. Tried in 3 different browsers and SCORMcloud, no change. Any suggestions?
Hi Lindsey!
I'm happy to help! I just tested this out and didn't have any issues accessing a PDF in the Resources tab. Here's the project.
Can you try uploading the published web version in a zip folder to Tempshare? Tempshare will generate a link that you can access for 10 days. Can you let me know if the PDF is accessible in that output?
Similar problem here. When I publish to Review the PDF I have in Resources opens without issue. In our LMS I get a 404...thought it might be filename length but nope, then browser but getting same result in Chrome and FF. Can Articulate staff send me a Tempshare link to diagnose? Thank you. Just uploaded to tempshare with link in post above...URL ends with... e11c9/story.html
Hi Kai,
I'm sorry to hear you're experiencing this issue as well! It looks like you've started a case with our support team and my colleague, Lianne, has offered some additional steps to try to get that PDF working!
Feel free to let her know if it's now working or if you need further help!
Kai, we have found that if there are any special characters in a file name, like the pound sign, it breaks the resources download. Also, I have some "old-school" users who would put periods instead of spaces when naming files. So we would have "File.name.draft.1.doc". This always causes problems. We try to stick to only alpha-numeric files names, and that seems to help.
Thanks Kathy! This certainly helps
I ran into something this week that may be affecting this issue.
I don't have a subscription to MS Office Suite products, but I do have an MS email account, so I am able to access and use online Office 366. When I create a Word doc, I am directed to the online 365 version.
This week, I created a Word doc., saved it as a PDF in my Articulate file, and then included it in the Resources of a project. When published, that file would not open or download, but another PDF file in that same project and source folder worked fine. When I went back and recreated the document with Google docs and saved as a PDF (as the other resource file had been done), it also worked fine.
I'm not certain, but it appears to me that creating a Word doc without having the full Suite subscription contains within it some line of code that then prohibits ASL from downloading it.