right click issue

Sep 29, 2015

Hi

I posted last week about some issues I was having when the user was asked to right click on a hotspot with a trigger to move to the next slide. I updated to the latest version of Storyline 2 and all was good. I tested in firefox and IE 11.

However when my client tried to right click it wouldn't work! I have IE 11.0.96 and so do they.

I couldn't get it to work in Chrome either. I just thought I would let you know as I know you have been having some issues.

I will have to remove the right click from my project until I know this bug has been fixed. Please can you keep me updated.

 

Jane

5 Replies
Jane Jordan

Hi Christie

Thanks for getting back. I am sure it will test fine if I attach the file
for you, it works fine for me, however the issue still remains it does not
work for my client in IE 11 therefore I can't really tell them to have a
look at their browser settings they are a large organisation.
I can say to them it works for me but that is not a reasonable solution for
them, it either works for them or it doesn't and in this case it is out of
our hands as far as troubleshooting goes. This is just a FYI for you
records just in case others have a similar experience.

I have removed the right click.

Thanks again
Jane

Jane Jordan

Hi Christie

Thanks for getting back. I am sure it will test fine if I attach the file
for you, it works fine for me, however the issue still remains it does not
work for my client in IE 11 therefore I can't really tell them to have a
look at their browser settings they are a large organisation.
I can say to them it works for me but that is not a reasonable solution for
them, it either works for them or it doesn't and in this case it is out of
our hands as far as troubleshooting goes. This is just a FYI for you
records just in case others have a similar experience.

I have removed the right click.

Thanks again
Jane

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