Samsung Tablet Issues

I launched this on a Samsung Galaxy S5 and the screens I randomly watched seem to work, untill I ran into issues similar to what you described. Sometimes, the audio stopped or the animation (especially on 'What is Flight Planning') got stuck.

What Storyline version did you use to publish?

Michael

I used Storyline 2.0.

Thanks,
Rod

I used Storyline 2 to publish. I did all the work in Storyline 2, also.
Thanks,

Rod

Hi Rob,

First, it looks like your other response included your signature which you are welcome to edit and remove that, as it may include some information you didn't want posted publicly? 

In regards to how your course is behaving, what update of Storyline 2 are you using to publish? The most recent update included a fix for some issues with Chrome on Android as you can see here. 

If you published with Update 7 and are still running into issues, we'll want to take a look at how the .story file is set up and you can share it here using the "add attachment" button. 

Greetings Ashley:

I'm using Storyline version 6: 1507.2315. I just received notice that there is an update. I'll update and see what happens. And perhaps the Android fix might help here. I'll let you know what happens. And I am a big fan of Storyline. I've tried a few other elearning softwares and Storyline is by far the best...IMHO.

Sincerely,
Rod 

Thanks Rod - definitely let us know how it goes once you've been able to do the update and then republish the course. 

Greetings Ashley:

Here's a link to the same course republished under the latest Storyline update. If anyone would be interested in trying this out on any type of Samsung tablet/phone, I'd be appreciative.

http://www.rodslearningcenter.com/FlightPlanning/FP-Part-1-DEMO-NEW/story.html

Thank you for your assistance!
Rod

Hi Rod,

Thanks for sharing the link. I tested in a Galaxy tablet and also had a colleague test in a Nexus tablet. In the HTML5 output and AMP the course played normally and we heard audio throughout. My colleague shared that when clicking on the screen in AMP it did appear to pause the audio/video elements but the seekbar keeps going.  Clicking on a video can stop it from playing, and depending on how you've inserted it it may not be synced with the slide timeline so the seekbar would continue. Lots of users look at adding a transparent shape over the video to stop the user from clicking on it. We also took a look at letting the slide run to the end at times had the audio cut off before the seekbar/slide timeline ended.

Does this match the behavior you're seeing? I think we'll need to take a look at the .story file or even just a few sample slides so we could look at how the audio is set up. Are you able to share with us here? 

Greetings Ashley:

I am uploading that file to you right now. I've always had a slight problem
with the audio portion of my eLearning publications not completing before
the timeline completes. I've tried a workaround by extending the timeline
two or three seconds past the end of the course segment. This seems to work
but it's not an elegant way to handle the problem. If you can offer any
solution to this problem, I'd be most appreciative.

As I mentioned, I really, really like Storyline! If any of your support
staff needs to chat, I'm usually in my office if I'm not out flying. Please
feel free to call at (949) 492-8109. Your support help is just fantastic,
too.

Sincerely,

Rod Machado

This message is private and not intended for public posting. Thank you!

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Greetings Ashley:
Thank you for your help here. I've uploaded a portion of the original Storyline file to you. If you need the full version, please let me know. It is a rather large file.
Sincerely,
Rod Machado

Thanks Rod for sending that along - I'm going to have our support engineers take a look and they'll be in touch shortly and I'll continue to follow along as well.