I get a Security Alert when opening Storyline. I thought it was from a file I had received from a client, but now I get it opening up a new project. I can keep answering "Yes" to proceed, but it makes me nervous.
Sorry to hear about the error message. This looks to be an SSL security check failing. Though to compare I am not experiencing the same. You can try to do a repair on the Storyline installation and see if it fixes the issue. This article might help.
Articulate relies on typography.com to display licensed typefaces on the Storyline Start Screen. If you'd like to prevent that error, I'd suggest asking your IT Team to trust the certificate. While you're at it, you can also share the network endpoints and ports listed here that should be enabled for Articulate 360.
4 Replies
Hi Steve,
Sorry to hear about the error message. This looks to be an SSL security check failing. Though to compare I am not experiencing the same. You can try to do a repair on the Storyline installation and see if it fixes the issue. This article might help.
https://articulate.com/support/article/How-to-Repair-Articulate-Storyline-360
Thanks,
JM
Hi, Steve. Sorry you see that message!
Out of curiosity, are you running an anti-virus tool? If so, could you temporarily disable that and then try to launch Storyline?
If not, please keep us posted on how you go after a simple Storyline 360 repair. We'll explore our next course of action from there!
I reinstalled Storyline and get the same error. Here is the message I get when I click "View Certificate."
Hi Steve,
Articulate relies on typography.com to display licensed typefaces on the Storyline Start Screen. If you'd like to prevent that error, I'd suggest asking your IT Team to trust the certificate. While you're at it, you can also share the network endpoints and ports listed here that should be enabled for Articulate 360.
This discussion is closed. You can start a new discussion or contact Articulate Support.