I am having a problem with my pause/play seek bar on one of my slides that has layers. The rewind button is not working. In addition, the rewind button does not work on the Conclusion side.
You can open a ticket with Storyline for their support team to look at it, provide a sanitized version to share here, or PM me and I'll send you a dropbox link where you can share it with just me.
Just popping in to back up Dave here If you'd like our team to take a look, then with your permission, please share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
5 Replies
Hi Valencia,
It is hard to know what is going on without seeing your project.
A couple of things that you might check:
If that doesn't help, then I would you suggest you post a copy of your .story file for someone to look and to see if we can troubleshoot for you.
Dave
Hello,
I have checked the suggestions and still now working properly.
Please let me know how I can send the file privately. Thank you!
Hi Valencia,
You can open a ticket with Storyline for their support team to look at it, provide a sanitized version to share here, or PM me and I'll send you a dropbox link where you can share it with just me.
Dave
Hi Valencia,
Just popping in to back up Dave here If you'd like our team to take a look, then with your permission, please share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Thanks Leslie,
Dave
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