Every time I click "Record Screen", storyline effectively shuts down with no options available. I say "effectively" because the program is still running per a task manager search. Unfortunately I cannot do anything with it. Is this a free trial flaw or how it really works (or doesn't work)?
The trial version is the same as the full version minus a license so it should be working for you.
Are you having difficulty with just one file or in any file that you try to work on? Perhaps something went awry during your download/install and I would first recommend a repair to try to get you back to working order.
Hi, thanks for responding. I did try the repair option and it did not work. I am still unable to get anything when I click on Record Screen. It is as though I am closing the program.
Are you recording full screen or a particular window? When you choose to record, you'll no longer see the Storyline interface, but just the record section, with the start/stop button, etc.
I am not being given the option to choose either fill screen or a window. There is simply an option that says "Record Screen". I have found this option available through two methods. The first is when I first open Storyline, the other is within the ribbon during a project. I get the same results no matter which one I choose.
I think at this time it'll be best to continue to troubleshoot this one on one with our Support Engineers as they'll be able to work with you to dig a bit deeper into your system set up and anything else that could be interfering with this.
You're in luck - our team does work Thursdays! Actually they're around 24/7 (some time off around the upcoming holidays) but feel free to reach out whenever you get a chance!
Hi, am available to continue to work through this issue. I did just test it once more and still have the same problem that Storyline just disappears when I click "Record Screen"
Thanks Andrew - it does look like my colleague Victor already responded on the 15th? Perhaps it went to your junk/spam folder - it would be an email from Support@articulate.com and I've copied it below but will also have Victor reach out to you again.
In regards to your inquiry, the Articulate Storyline window will temporarily disappear when you click on Record Screen option. The screen recorder will launch (but it won't start recording right away). You can then adjust the size and Position the Recording Area. Here's a quick screencast for visual reference: http://bit.ly/1RPPeYJ
Technically they come from different email addresses and such - so that could be why. I do see that Victor sent another email - so if you're not receiving them perhaps you have another email address I could share with him where he could send you some additional information?
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Hi Andrew!
The trial version is the same as the full version minus a license so it should be working for you.
Are you having difficulty with just one file or in any file that you try to work on? Perhaps something went awry during your download/install and I would first recommend a repair to try to get you back to working order.
Hi, thanks for responding. I did try the repair option and it did not work. I am still unable to get anything when I click on Record Screen. It is as though I am closing the program.
Hi Andrew,
Are you recording full screen or a particular window? When you choose to record, you'll no longer see the Storyline interface, but just the record section, with the start/stop button, etc.
I am not being given the option to choose either fill screen or a window. There is simply an option that says "Record Screen". I have found this option available through two methods. The first is when I first open Storyline, the other is within the ribbon during a project. I get the same results no matter which one I choose.
Hi Andrew,
I think at this time it'll be best to continue to troubleshoot this one on one with our Support Engineers as they'll be able to work with you to dig a bit deeper into your system set up and anything else that could be interfering with this.
ok, I am ending my day now and will be off tomorrow - will they be able to work with me Thursday?
Thank you for you help!
You're in luck - our team does work Thursdays! Actually they're around 24/7 (some time off around the upcoming holidays) but feel free to reach out whenever you get a chance!
Hi, am available to continue to work through this issue. I did just test it once more and still have the same problem that Storyline just disappears when I click "Record Screen"
Hi Andrew,
Welcome back - did you reach out to our Support engineers here?
no, but I now see the link and will do that.
ahh, just clicked on the link and yes I did submit a request on Tuesday - I have not gotten a response yet.
should I enter another?
Thanks Andrew - it does look like my colleague Victor already responded on the 15th? Perhaps it went to your junk/spam folder - it would be an email from Support@articulate.com and I've copied it below but will also have Victor reach out to you again.
In regards to your inquiry, the Articulate Storyline window will temporarily disappear when you click on Record Screen option. The screen recorder will launch (but it won't start recording right away). You can then adjust the size and Position the Recording Area. Here's a quick screencast for visual reference:
http://bit.ly/1RPPeYJ
Here's an article that'll guide you on how to record screencasts and software simulations in Articulate Storyline:
http://community.articulate.com/tutorials/products/recording-screencasts.aspx
If you're not able to see the Recording window, please run a quick repair on Storyline to ensure that all of its components are intact. Here's how:
http://www.articulate.com/support/storyline-2/how-to-repair-articulate-storyline-sl2
Yes, please do. in regards to his response, the screen does disappear, but the recorder never launches.
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I went ahead and reposted to Support@articulate with the correct email and copied the URL for this discussion to the ticket. Thanks again.
Looks like the same email address and Victor just resent them, so please check your spam/junk folder.
did not receive an email from him - also not in my spam or junk folder
I do get emails whenever you respond to this thread, so not sure why his are not getting through.
Hi Andrew,
Technically they come from different email addresses and such - so that could be why. I do see that Victor sent another email - so if you're not receiving them perhaps you have another email address I could share with him where he could send you some additional information?
This post was removed by a moderator
Yup - I'll delete this post for you since I grabbed the email.
thank you
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