[SL2 bug] Disappearing object locks slide
Apr 13, 2016
By
Pierre Jouan
Hello,
I had this weird bug in my latest project : a particular slide locked the whole project (you could not go to next or previous slides) only if you let it play a few seconds.
In fact, it's an object (used as a mask) disappearing after 3 seconds that locks the slide.
The only workaround I found is to delete this mask and make ALL objects underneath appear at 3 seconds...
This reminds me a quite similar problem I had a few months ago (which still has to be fixed BTW) : https://community.articulate.com/discussions/articulate-storyline/keyboard-navigation-on-slide-master-stops-working-after-a-while
I cannot submit file for some reason (tried yesterday as well).
Edit : submitted by email...
7 Replies
Hi Pierre!
Thanks for mentioning that you were able to submit your file.
Looks like it was received by our support team (00775474) and that Victor is currently testing. I would advise to continue working with him and I will follow along as well.
Actually, the problem comes from shapes filled with "Slide Background Fill", which are handy to mask and reveal objects on slide.
You won't be able to navigate as soon as the objects appears (shape mask gone) or until object disappears (shape mask appearing ).
Thanks for popping in with an update Pierre and it looks like this is something that Victor has reported to our QA Team as well.
Hello,
A colleague just lost some time with this bug on SL2 v12. I showed him how to mask objects with "Slide background fill" but I totally forgot about this bug.
Could you please consider fixing this because there's no real workaround.
It's been adressed in SL3, so you might know how to solve this...
Thanks.
Thanks Pierre, I've added your comment to the report for our team.
It's noted that it works as expected with a solid or gradient fill, so curious if you could use solid fill with the same color as the slide background to work around this issue? Or perhaps it's not a solid color. Just a thought.
Hi Leslie,
Background is a textured picture so solid fill is not a workaround! ;-)
Well dang Pierre. It was worth a shot :)
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