Wondering if anyone else is having issues with the latest SL3 update? It freezes on exiting the program and will not shut down without ctl+alt+del. I'm running Win 10 64 bit on Parallels 13 on Macbook Pro. Thanks!
I tried the repair, but it didn't work and the program still hangs on exit. It seems to save files okay, but will not close and freezes :(. I also went through other options on the Articulate site for erratic behavior...nada, no change.
Oh no! Thanks for letting me know, Sylvia. I'm sorry this is continuing to cause issues.
I see you've also reached out to our Support Engineers- perfect move! Your case has been escalated and someone will be reaching out to you directly to dig in a bit deeper here.
I'll also relay what you've told me here to your case so you don't need to repeat these troubleshooting steps. 🙂
Filled out another support request as no communication from Articulate yet. I have also discovered that when I click the Zoom/fit to page in Story View, SL 3 freezes completely :(. Really getting concerned about my project now.
Ah, thanks Leslie. It's ok. I CAN still work so far and save my work. You guys are amazing and I can't begin to imagine the challenges. Thanks for adding the comments. Appreciate the help. Look forward to stopping by at DevLearn next month and SO looking forward to the SL sessions+++
9 Replies
Hey Sylvia,
I haven't run into that- I'm sorry it keeps happening for you! Try running through this quick repair to see if that does the trick.
Keep me posted!
Hi Ali,
I tried the repair, but it didn't work and the program still hangs on exit. It seems to save files okay, but will not close and freezes :(. I also went through other options on the Articulate site for erratic behavior...nada, no change.
Oh no! Thanks for letting me know, Sylvia. I'm sorry this is continuing to cause issues.
I see you've also reached out to our Support Engineers- perfect move! Your case has been escalated and someone will be reaching out to you directly to dig in a bit deeper here.
I'll also relay what you've told me here to your case so you don't need to repeat these troubleshooting steps. 🙂
Thanks so much Ali. Sure hope to get it fixed quickly.
If it weren't for the fact that soon SL2 will not support Lightboxing I would never have switched :(.
Filled out another support request as no communication from Articulate yet. I have also discovered that when I click the Zoom/fit to page in Story View, SL 3 freezes completely :(. Really getting concerned about my project now.
Hi Sylvia!
We are a little behind, but working hard to catch up.
I added your comments to your case and escalated the priority.
Ah, thanks Leslie. It's ok. I CAN still work so far and save my work. You guys are amazing and I can't begin to imagine the challenges. Thanks for adding the comments. Appreciate the help. Look forward to stopping by at DevLearn next month and SO looking forward to the SL sessions+++
Just an update... I have sent the log files to the tech team :).
This discussion is closed. You can start a new discussion or contact Articulate Support.