Slide is stuck after 5 seconds. I need help.
Apr 08, 2017
Attached, is an excerpt from a SL2 course. The issue exists on slide 2.
I cannot get to the next slide when more than 5 seconds have passed.
Within the first five seconds, I can use the menu, I can use the NEXT button. I added a button with a trigger and they all work, within the first 5 seconds. (Navigation is not restricted.)
After that five seconds, this slide is just stuck. It won't go anywhere. What's wrong with it?
I've tried duplicating the slide. No go. I've tried recreating the slide and moving the elements from the old slide to the new slide. No go. I've tried removing the one element that lasts five seconds. Nope.
I've tried other triggers (next slide when timeline reaches cuepoint) to get the slide to move. They all seem to work within the first five seconds. Beyond that 5 seconds, stuck.
Would anyone like to troubleshoot with me? Has anyone else ever had this happen? It seems a complete mystery to me. I must be overlooking something. There is narration only on slide 2.
I'm running SL2 Update 9: 1605.1919, on a Windows 7 Enterprise laptop. Thanks in advance for all your wisdom!
10 Replies
I think this is something that needs to be submitted to the support team.
Use this link: https://articulate.com/support/contact/case
I received your email, Walt. I thank you for taking the time and I'll use this link to submit the request. It would be great if we could use objects with a slide background fill that we can fade out or otherwise 'remove' from the timeline. Thank you for your insight!
Jane, I took a look at your SL excerpt. I made one edit to slide 2, I changed the trigger for the cue point 1 jump to occur at the End of Timeline rather than the cue point. This fixed all of the triggers. I'm not sure why, but it appears that the order of the cue points may have created the fault. Walt may be on to something with letting the Support team have a look-see.
Hi Jane,
I don't see that you opened a case yet, so I went ahead an opened one on your behalf. You should receive an email from our Support team shortly to take a look at and test your file.
Thanks for reaching out here and we'll be sure to keep this forum discussion updated too!
Thanks Ashley! I had to recreate the issue in a new file so that it would make sense to the support team. The thing I was working on with Walt was a very bad example and it wouldn't have made much sense to them.
But it's a very easy thing to recreate. Can you give me the support number so I can add my new file to it? Maybe I'll just add it here, for them. :) Thanks for jumping in! The Community never disappoints!
Thanks Jane - they'll email you a link where you can upload it specific to your case, so I won't share that one in the forums. They can also grab it from here and just so you've got it handy the case number is 01052226
Update:
This involved animation of an object filled with slide background, which stopped SL completely when previewed.
I think that has been fixed now in 360 (fingers crossed).
Hi Walt,
This discussions a bit older, but if you'd like us to take a look at a file in Storyline 360 we're happy too. Can you share it here with us?
Ashley,
Thanks. I was just clarifying what the exact problem was for anyone that is using SL2. So far, all my tests with 360 seem to indicate that it has been fixed.
Awesome - glad to hear that Walt, and thanks for the update. 😀
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