I am using a Storyline template that came from the Articulate site. When I go to slide master I am seeing no background, graphics, etc. I am just seeing the text layout. (see graphic below.) This doesn't happen on every template but seems to happen more frequently lately. Can someone help, please??
If Storyline is behaving oddly and it's a recent development, I'd check into the following things first:Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
Avoid using special characters, accents orsymbols in your file names.
Thanks, Ashley. I had tried all of those. I put in a helpdesk request and the problem is solved! I did not know (or think about) that the items (graphics, text, etc.) in the timeline could be unlocked! I needed to unlock the items and copy and paste them into the slide master. Works great!
Thanks for your tips I didn't know about the directory path needing to be a maximum of 250 characters.
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Hi Lynda,
You may want to try importing it into a new file, or it's happening across multiple files you could also conduct the repair of Storyline.
Thanks, Ashley. I had tried all of those. I put in a helpdesk request and the problem is solved! I did not know (or think about) that the items (graphics, text, etc.) in the timeline could be unlocked! I needed to unlock the items and copy and paste them into the slide master. Works great!
Thanks for your tips I didn't know about the directory path needing to be a maximum of 250 characters.
Thanks Lynda for the update and glad that they were able to assist you.
Also, looks like a typo on my part, it's 260 not 250. You can see documentation on that here.
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