It sounds like the "send email" trigger isn't working correctly, is that right? You'll want to make sure learners have the resources they need to use email triggers:
The learner must have an email client installed (for example, Microsoft Outlook), and they must have an email account configured in the app.
The email app must allow JavaScript and HTML submissions from external programs (in this case, Storyline). Some email apps, such as Lotus Notes and Groupwise, don't allow these features. As a result, email triggers won't work in these apps.
Tighter security restrictions in modern web browsers, operating systems, and anti-virus programs can also interfere with email triggers. We recommend testing a published course before distributing it to learners to see if email triggers will work in your environment.
There isn't an option to configure an email client within Articulate. The configuration would need to happen for each of your end users within their own email app (i.e. Outlook) and that's the piece where things may not work correctly if they don't have an email client installed.
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Hello Juraime,
It sounds like the "send email" trigger isn't working correctly, is that right? You'll want to make sure learners have the resources they need to use email triggers:
Tighter security restrictions in modern web browsers, operating systems, and anti-virus programs can also interfere with email triggers. We recommend testing a published course before distributing it to learners to see if email triggers will work in your environment.
Hi ,
How can we install or configure email client ? I am wondering from which part of Articulate App can we do that?
Hi Mustafa,
There isn't an option to configure an email client within Articulate. The configuration would need to happen for each of your end users within their own email app (i.e. Outlook) and that's the piece where things may not work correctly if they don't have an email client installed.
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